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Motorola Solutions · 1 day ago

Administrative Assistant - Syracuse, NY

Liverpool, NY

Full-time

Onsite

Entry Level

$52K/yr - $63K/yr

1+ years exp

Motorola Solutions is a global community dedicated to enhancing public safety through technology. The Administrative Assistant role involves providing crucial administrative support, managing inventory, scheduling service technicians, and ensuring accurate billing and financial records.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Responsibilities

Provide administrative and clerical support to department managers and staff, relieving them of administrative burdens

Coordinate messages, appointments, and information, and manage billing, processing, file maintenance, office supplies, and mail

Research, compile, and proofread word processing assignments

Utilize Microsoft Access on a daily basis

Operate automated office equipment

Perform general administrative duties and provide support to department managers

Effectively handle and direct incoming calls to ensure efficient communication

Maintain meticulous inventory records of parts, office supplies, and shop supplies to ensure availability

Facilitate timely equipment repairs, prioritizing customer requests and ensuring satisfaction

Expertly handle the shipping and receiving of parts, with exceptional attention to detail

Undertake all aspects of testing equipment, including shipping, receiving, and documentation

Skillfully schedule and dispatch a team of 10+ service technicians, optimizing productivity and meeting service demands

Provide prompt responses to service requests, verify problem resolutions, schedule appointments, and meticulously track service orders

Prepare accurate quotes upon customer requests

Take the lead in initiating installation agreements, overseeing the process from request to completion

Ensure precise and timely billing for services rendered, diligently tracking invoices and following up with customers until payment is received

Handle warranty claims efficiently, adhering to established procedures

Maintain an updated management spreadsheet for Time & Material, Install Agreements, and Contracts

Conduct thorough verification of supplier statements for shop invoices, ensuring correct booking on Purchase Orders and accurate pay dates

Collaborate with the Financial Analyst to ensure the accuracy of Tigerpaw, our financial management software

Qualification

Microsoft AccessMicrosoft Office SuiteGoogle WorkspaceInventory ManagementCommunicationProblem-solvingOrganizational skillsCollaboration

Required

High School Diploma and 1+ years of experience

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Highly organized and detail-oriented, capable of managing multiple tasks efficiently

Excellent communication skills (written and verbal) for professional interactions with internal and external stakeholders

Proven ability to collaborate and build professional relationships with key partners and vendors

Demonstrated problem-solving skills to address daily operational challenges

Proficient in Microsoft Office Suite (specifically Microsoft Access) and Google Workspace, with an aptitude for learning new organizational tools and applications