Seattle Sounders FC · 1 day ago
Coordinator, Hospitality Service
Renton, WA
Full-time
Hybrid
Entry, Mid Level
$23/hr - $28/hr
2+ years expSeattle Sounders FC is a progressive sports organization dedicated to making a transformative impact in their communities. They are seeking a Coordinator of Hospitality Service to oversee premium matchday and event experiences, ensuring high levels of service and operational readiness for guests and members.
GamingSoccerSports
No H1B
Responsibilities
Lead matchday hospitality operations across the Tunnel Club, Boardroom, and additional premium spaces to ensure flawless execution, service excellence, and operational readiness
Serve as the primary on-site host and point of contact for hosted members, partners, and VIP guests
Host all guests with professionalism and discretion, ensuring all guest interactions are handled proactively, keeping confidentiality in mind
Oversee pre-match setup, in-match service flow, catering execution and post-match breakdown, of Premium Spaces ensuring consistency with Sounders FC standards
Manage hospitality needs across internal departments, including Premium Sales & Service, Ticketing, Partnership Marketing, Partnership Sales and Executive Leadership – including tracking, fulfilling tickets, and providing detailed directions for staff and guests
Work closely with Levy and stadium operations teams to ensure high-quality food & beverage delivery, internal processes, staffing alignment, guest communication and operational execution
Serve as the operational liaison for premium seating area match day logistics, ensuring clear communication and seamless execution
Support the execution of single-match suite experiences, including planning, guest communication, and day-of execution when needed
Collaborate with the Suite & Premium Service Team on delivering member benefits such as away travel experiences, gifting programs, exclusive events, and engagement initiatives
Resolve guest needs and service escalations with professionalism, urgency, and a focus on creating positive moments
Identify opportunities to continually refine and elevate the premium experience in alignment with club goals and member expectations
Partner with Brand Marketing to execute influencer programs
Support Ownership requests when needed, including match day requests for their guests, gift fulfillment, etc
Maintain accurate inventory records in CRM database for suites and premium seating areas
Qualification
Required
2+ years of experience in premium service, account management, or corporate hospitality, ideally within professional sports
Strong communication and interpersonal skills with a passion for relationship building
Exceptional organizational and problem-solving abilities with attention to detail
Comfortable working across multiple teams and managing competing priorities in a high-volume, event-based environment
Preferred
Bachelor's degree in Business, Sports Management, Hospitality, or related field preferred
Proficiency in CRM systems (Salesforce preferred), ticketing software, and Microsoft Office Suite is preferred
Benefits
Healthcare plans with 100% employer sponsored premiums for employees and dependents.
Generous PTO plan that includes unlimited paid vacation, and offseason time off to support employee health and well-being.
401k retirement plan matching
Gender-neutral parental leave program offering 12-16 weeks of paid leave for new parents.
Discounts on Sounders FC products, merchandise and with Sounders FC Partners
Complimentary tickets to Sounders FC and Tacoma Defiance matches
Volunteer opportunities in the Seattle community offered in support of social impact and RAVE Foundation initiatives.
Growth opportunities, employee learning and development programs to support professional and personal growth.
Company
Seattle Sounders FC
Seattle Sounders FC is a Major League Soccer team
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sean Coury
Chief Financial Officer, Seattle Sounders FC & Seattle Reign FC
Recent News
Sports Business Journal
2025-11-22
Sports Business Journal
2025-11-03
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