Acuity · 3 hours ago
Field Support Specialist I
Atlanta, GA
Full-time
Hybrid
Entry Level
$42K/yr - $75K/yr
2+ years expAcuity Inc. is a market-leading industrial technology company seeking a Regional Field Support Technician. This role involves providing technical support, performing system diagnostics, and conducting customer training for advanced lighting and control systems.
ElectronicsLightingManufacturingSmart BuildingSmart Home
Responsibilities
Perform on-site service visits in accordance with Acuity Brands' policies and procedures
Diagnose, troubleshoot, program, and repair lighting and control systems
Provide technical support to both internal teams and external customers
Act as a subject matter expert during customer engagements and technical escalations
Prepare detailed field reports following service calls
Conduct on-site training sessions for customers on system operation and maintenance
Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements
Qualification
Required
Having a degree in electrical engineering or a related technical discipline
Minimum of 2 years' hands-on experience in a field service role with electrical and mechanical responsibilities
Strong aptitude in electrical systems, control technologies, and schematic interpretation
Proficiency with Microsoft Windows operating systems
Ability to communicate complex technical information clearly and effectively
Demonstrated ability to work independently as well as collaboratively with cross-functional teams
Valid U.S. driver's license and passport required
Ability to lift and carry up to 75 lbs. frequently
Comfortable standing, walking, stooping, or kneeling for extended periods
Capable of working at heights up to 100 feet using ladders or lift equipment
Willingness to work in a variety of indoor and outdoor environments, sometimes in challenging conditions
Ability to operate hand and power tools safely and effectively
Frequent travel required, up to 85%, including overnight stays
Flexibility in working hours to accommodate customer schedules and travel requirements
Preferred
Bilingual (Spanish/English) proficiency is a plus for international support
Benefits
Health care
Dental coverage
Vision plans
401K benefits
Commissions/incentive compensation depending on the role
Company
Acuity
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company.
10001+ employees
H1B Sponsorship
Acuity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (4)
2022 (2)
2021 (8)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-12-07IPO
Leadership Team
Neil Ashe
CEO
Vernon J. Nagel
Executive Chairman
Recent News
2026-01-09
2026-01-09
2025-12-05
Company data provided by crunchbase