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City of Loveland · 20 hours ago

Digital Comm & Eng Spec

Loveland, CO

Full-time

Hybrid

Mid Level

$68K/yr - $92K/yr

3+ years exp

The City of Loveland is seeking a Digital Communication & Engagement Specialist who will strategize, create, and implement engaging content for various digital platforms. This role involves maintaining digital tools, enhancing user experience, and aligning communication efforts with organizational goals.

Government

No H1B

Responsibilities

Works collaboratively to produce high-quality content across websites and other digital platforms to ensure accuracy, accessibility, and consistency, and makes communication strategy recommendations

Administers and maintains the City's digital platforms for usability, including but not limited to websites, e-newsletters, social media, and online marketing profiles

Collaborates with content editors across multiple departments to gather, draft, review and release information to the public through websites and other digital communication channels

Monitors, maintains, and reports information and analytics from online platforms and identifies opportunities for improvement

Provides regular website content management system (CMS) training and web content ADA compliance guidance

Responsible for online community engagement and connections, social listening and responding to online audiences

Serves as City's primary website and social media subject matter expert and administrator, staying on top of trends, and brainstorming and curating engaging content that further the City of Loveland’s communication and engagement goals

Works collaboratively to create and implement citywide communications for marketing, public relations and engagement campaigns, and branding efforts

Stays up-to-date on emerging communication trends and technologies and recommend and implement new tools that can help broaden and deepen department communication efforts

Aligns digital communication and engagement initiatives with overall City of Loveland values and priorities, maintaining brand compliance

Assists team members with City communication and efforts for emergency operations and preparedness

Ensures a consistent and unified voice across City of Loveland platforms and content curators

Ability to travel and conduct business throughout the City

Provides access and trains users on best practices for using the website and various digital tools

Maintains records of digital tool access, including website and social media publishers

Assists with communication research and communication strategy

Supports online and in-person community engagement efforts and events

Performs other duties as assigned

Provides access and trains users on best practices for using the website and various digital tools

Performs other duties as assigned

Qualification

Digital media experienceContent management systemsAdobe InDesignSocial media managementDigital accessibility knowledgeCustomer service skillsCommunication skillsCreative thinkingProject management

Required

4 Year/Bachelors Degree in Marketing, Multimedia, Communications, and/or Journalism

3 Years: Progressively responsible digital media and marketing experience, with an emphasis on writing, design and demonstrated familiarity with digital media platforms, including websites and social media

Excellent and diverse writing, editing (photo/video/text), presentation and communication skills. Requires excellent grammar, spelling, punctuation and vocabulary. Ability to listen and communicate effectively with diverse groups

Knowledge of WCAG guidelines and digital accessibility best practices

Knowledge of website and social analytics tools. Must be able to gather media and archive materials for records purposes and future use

Creative and innovative thinker, tech-savvy with Microsoft Office Suite, Adobe Illustrator, InDesign, Photoshop, Canva, HTML, content management systems, and any software commonly used for creating marketing material and social content

Must be able to consistently prioritize and manage multiple tasks in a fast-paced environment, and to work independently. Ability to coordinate and organize numerous projects simultaneously

Must be capable of discerning when confidentiality applies and maintain confidentiality

Must work well under pressure with the ability to meet tight deadlines. Requires ability to function at high-speed to allow for completion of projects in a timely and accurate manner

Excellent customer service skills

Requires the ability to learn, follow, apply and relay guidelines, policies, rules and regulations applicable to social media and communications with citizens and fellow employees

Preferred

2 Years: Demonstrated experience in the use of InDesign, Photoshop, Canva and/or other publication software used to produce high-quality digital publications