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The National Bank of Indianapolis · 4 months ago

Loan Operations Assistant - Imaging

Indianapolis, IN

Full-time

Onsite

New Grad, Entry Level

The National Bank of Indianapolis is seeking a Loan Operations Assistant - Imaging to provide high-quality service to customers in booking, servicing, collateral review, and imaging for loan accounts. The role involves delivering exceptional customer service and performing various imaging and loan servicing tasks.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Delivers exceptional customer service by responding to questions, providing information and assistance to ensure that accounts are serviced in an accurate and timely manner

Performs the Imaging Function and may serve as backup for Booking and Servicing and/or Collateral Review areas, as assigned

Imaging: Responsible for all aspects of imaging including sorting and/or preparing hard copies, scanning, indexing and quality checking; utilizes third party software to scan hardcopy files to electronic images, ensuring a quality image; performs quality checks on documents scanned to ensure accuracy; detect image errors and corrects any quality issues as needed; reviews and prepares statements for mailing; files documents and maintains records; prepares documents for storage and destruction; responds to research requests

Booking & Servicing: Responsible for all tasks related to the uploading of a loan to the host system and the proper maintenance and servicing of loan accounts and client requests

Collateral Review: Responsible for all collateral-related tasks to ensure the Bank’s interests are protected

Qualification

ImagingCustomer serviceMicrosoft OfficeAttention to detailCommunication skillsProblem-solving skillsOrganizational skills

Required

High school diploma or equivalent educational experience

High degree of accuracy and attention to detail

High level of computer proficiency and strong working knowledge of Microsoft Office products and similar applications; knowledge of the Jack Henry core system helpful

Excellent customer service, communication and problem-solving skills

Ability to work independently under pressure to meet deadlines; ability to organize and prioritize tasks