Rochester Regional Health · 2 months ago
Manager, system engineering
Rochester, NY
Full-time
Onsite
Mid Level
$110K/yr - $130K/yrRochester Regional Health is a healthcare organization seeking a Systems Engineering Manager to oversee the daily operations of their System Engineering team. The role involves managing infrastructure projects, providing technical support, and ensuring adherence to procedures while driving improvements in workflow efficiencies within the Data Center environments.
Health CareHospitalMedicalPrimary and Urgent CareWellness
Responsibilities
Manage the System Engineering team while providing technical support for hardware and systems within the RRH infrastructure
Coaches team members as required to develop their skills and improve their productivity
Ensures that all direct reports are familiar with, trained on and follow all Rochester Regional's procedures and process related to their to our customers and that changes to procedures are reviewed, approved and validated prior to implementation
Provide advanced technical assistance to IT and System Eng. staff
Works with the Project Manager and other stakeholders to establish project timeline and report on progress
Establish processes, procedures and policies related to System Eng. responsibilities at Rochester Regional
Provide incident tracking for outages and system failures
Responsible for management reporting in conjunction with system activities, capacity, performance, and other important issues
Identify and implement both technology and re-engineering processes to improve workflow efficiencies, and operational capabilities within Rochester Regional Data Center environments
Develop the processes, tools, and models required to effectively track and forecast data center capacities related to hardware/storage
Provide input into the annual capital and expense budgeting process related to system engineering infrastructure
Ensure the system engineering infrastructure is documented thoroughly
Analyze project needs/requirements and recommend systems to enable enterprise integration of systems and hardware
Develop, maintain and communicate project plans and status updates
Interface with equipment vendors and service providers to obtain system configurations, quoting and support
Resolve trouble tickets assigned to provide exceptional customer service
Qualification
Required
Bachelor's Degree in Computer Science or equivalent work experience in Information Technology
Experience with implementation of complex infrastructure
Positive attitude with high focus on customer satisfaction
Able to work independently as well as part of a team
Strong verbal and written communication skills
Advanced customer service skills
Company
Rochester Regional Health
Rochester Regional Health provides integrated health services.
Founded in 1847
10001+ employees
H1B Sponsorship
Rochester Regional Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$15.6MKey Investors
New York State Department of HealthMother Cabrini
2025-12-12Grant· $15M
2024-02-27Grant· $0.6M
Leadership Team
Richard Davis
CEO
Recent News
Rochester Business Journal
2025-12-25
Rochester Business Journal
2025-12-19
Rochester Business Journal
2025-11-07
Company data provided by crunchbase