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Concentrix · 2 weeks ago

Associate Manager, B2B Sales

Greenville, SC

Full-time

Onsite

Mid, Senior Level

$60K/yr - $80K/yr

5+ years exp

Concentrix is a global organization recognized for its inclusive culture and outstanding workplace environment. They are seeking an Associate Sales Manager to lead a diverse team in achieving business targets, ensuring high customer satisfaction, and developing strategic sales initiatives.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

Monitor and guide team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction

Be a point of escalation for our clients and respond promptly to any issue

Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

Work with client contact on reporting and forecasting

Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

Work with internal functional resources and external partners to develop a coaching platform

Partner and build business relationships with all partners to ensure customer expectations are met

Work with teams and management to improve sales processes and achieve a positive customer experience

Lead team to buying/renewal process to achieve greater client satisfaction

Deliver expert customer experiences…with a smile

Qualification

Sales experienceCustomer experienceCoaching skillsSalesforce.comMicrosoft programsChange ManagementMulti-taskingProblem-solvingTeam leadership

Required

5+ years proven work experience in a sales role

A passion for customer experience

Experience in operations and strategy building

Excellent Coaching history

A record of developing and retaining great employees

Experience maximizing revenue through best practices

Experience in Microsoft programs

Experience working with Salesforce.com or similar CRM

Experience finding solutions as a manager

Change Management skills

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Must reside in the United States and have a valid U.S. address for residence

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more