UPMC · 6 hours ago
Network Convergence Engineer -Intermediate
Pittsburgh, PA
Full-time
Hybrid
Entry, Mid Level
2+ years expUPMC is looking for a Network Convergence Engineer -Intermediate to join their team. This position involves working closely with various departments to meet business objectives and provide technical assistance. The role encompasses responsibilities related to telephony systems, data networks, and project management.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Functions in an upper level position, with responsibility for timely service delivery as well as project management
Work on medium to large-scale projects in addition to providing services, as determined by the management team
Possesses advanced knowledge of the PBX system, voice mail and wiring support design and function. Provides technical assistance to departmental personnel, clients, vendors, and other parties as assigned
Interfaces with others on system infrastructure problems and advises management on technical problems, priorities, and methods
Contributes to systems infrastructure plans based on an understanding of the customer's organizational direction, technical context and business needs
Participates in day-to-day orders, Special Projects, and trouble tickets to include Move, Add, and Change requests for the data and/or voice network
Contributes to the creation of new policies and procedures for Maintenance Plan and Continuity of Operations Plan
Provides network performance statistics and reports and recommends technical enhancements to the network
The Converged Engineer - Intermediate is responsible for handling and working in all aspects of the UPMC Enterprise Communications Group. This includes responsibilities on the telephony systems, PBXs, data networks, wireless networks, and data network infrastructure. Converged Network Engineers are responsible for using Nokia, Cisco, Alcatel-Lucent, and Avaya products, as well as a working knowledge of encryption solutions, private branch exchanges (PBX), and local and wide area networks and wireless networks (LAN/WAN/WLAN)
Reviews, organizes, communicates and records all requests for voice services
Responsible for creating, managing, tracking, and reporting the status of assigned projects, using the specified project management software. Coordinates, with other Engineers in the delivery to telecommunications and networking services
Reviewing, organizing, communicating and recording requests for Telecommunications systems, including adds, moves and changes on PBX, Voice Mail, Networking, wiring support, and maintenance of all voice related databases at UPMC and affiliated business units
Constructs, tests and implements integrated network, hardware and software solutions, distributed computing solutions, and/or physical and logical communications networks for the customer
Researches, evaluates and stays current on emerging tools, techniques and technologies
Responsible for the day to day maintenance and support of the data communications equipment and systems within UPMC and affiliated business units for connectivity requests and/or reported problems
Ensures customer satisfaction with the resolution or circumvention of hardware, software, and/or circuit problems including the assessment of bandwidth requirements based upon empirical data
Configuration of data communications devices, design and implementation of local and wide area networking, problem determination knowledge in these areas
Qualification
Required
Typically has 2+ years of converged communications infrastructure design and support experience
Experience conducting site surveys and organizing the documentation into an Engineering Plan
Up-to-date Avaya voice product experience
Up-to-date PBX experience
Hands-on skills to include: Aura Communication Manager, ACD call center, CMS, unified messaging, SIP/H.323 trunking, SIP services, G430/450, S8800
Intermediate to expert level skills required in networking to support converged applications including voice/video/WLAN Strong interpersonal, written and oral skills
From time to time, candidates may be asked to present project outline to customers
Ability to conduct research on products with various vendors to accommodate changing customer requirements
Ability to work in a team-oriented collaborative environment while being highly motivated to take the lead on projects
Preferred
Experience with Microsoft products including Windows 2000 Server, Active Directory, and Exchange Unified Messaging would be a plus
Experience with Cisco Enterprise solution products
Understanding of Cisco router, switch, and ASA products
Ability to troubleshoot access-lists, IPv4 and IPv6 issues across varying protocols such as OSPF, BGP, and Static Routing
Hands-on administration experience with Linux/Solaris
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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