Amazon · 19 hours ago
Software Development Engineer II, Ring & Blink Customer Service
Hawthorne, CA
Full-time
Onsite
Mid Level
$129K/yr - $224K/yr
3+ years expAmazon is transforming customer service through innovative AI solutions in their Ring and Blink Customer Service Engineering Services team. They are seeking an experienced Software Development Engineer to design and deliver key components of their AI initiatives, focusing on developing intelligent systems for proactive customer support.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
AI System Development: Design and implement voice AI features including transcription, intent detection, and conversational flows using Amazon Bedrock and LLMs
Serverless Architecture: Build scalable, event-driven systems using AWS Lambda, API Gateway, DynamoDB, and S3
Agent Assistance Tools: Develop real-time AI-powered suggestions, case summarization, and next-best-action recommendations for support agents
Voice & Chat Integration: Integrate AI capabilities with Amazon Connect for voice interactions and build chatbot capabilities for customer self-service
Prompt Engineering: Design, test, and optimize prompts for large language models to achieve high accuracy and reliability
Quality & Reliability: Implement comprehensive testing, monitoring, and alerting for AI systems; participate in system on-call
Cross-Team Collaboration: Work closely with CRM Services and Data Engineering teams to deliver integrated solutions
Qualification
Required
3+ years of non-internship professional software development experience
3+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
3+ years of software development engineer or related occupational experience
3+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
Experience with designing and building application using AWS services such as Lambda, AWS Elastic Beanstalk, Kubernetes
Experience working with REST API based services, or experience demonstrating software engineering skills in a previous internship, work experience, coding competitions, or publications and experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience with Typescript and the AWS CDK
Preferred
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
Company data provided by crunchbase