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State of Florida · 3 weeks ago

CLIENT INTAKE AND SUPPORT SPECIALIST/HR LIAISON - 48007316

Tallahassee, FL

Part-time

Onsite

Mid Level

$42K/yr - $46K/yr

4+ years exp

The State of Florida's Department of Education is seeking a Client Intake and Support Specialist/HR Liaison for the Division of Blind Services. This role involves providing intake services and case management for blind and visually impaired consumers, as well as handling various Human Resource duties such as preparing hiring packets and managing onboarding tasks.

Government Administration

Responsibilities

Serves as the HR Liaison for the District office. As such, he/she is responsible for preparing personnel actions, serving as timekeeper by maintaining attendance and leave records, and preparing recommendation packets for new hires. Timesheets will be completed in the People First system by the 5th business day of the following month. Confidentiality of these matters will always be maintained

Serves as the office manager to the District Administrator and Assistant District Administrator, and provides direct support. Will ensure all administrative functions are coordinated, completed timely and accurately, and serves as the liaison between the district office and the Division’s State Office

Position incumbent is responsible for researching, gathering, and compiling data for the District Administrator and the Assistant District Administrator and provides guidance and assistance to achieve the goals set within the District

Independently prepares correspondence, travel authorizations and reimbursements, maintains all administrative records, and other documents as directed

Processes personnel forms in accordance with State, FDOE and Division rules and policies including recommendations, employee benefits, employee attendance and leave, disciplinary actions and separations

Assists with Onboarding tasks when new employees start in the District office

Processes Administrative Purchase Orders and MITs in accordance with State, FDOE and Division purchasing guidelines

Ensures necessary office supplies are ordered timely and maintained to ensure staff have the items necessary to complete their assigned responsibilities

Records and tracks expenditures and OPS employees’ work hours monthly to ensure the office does not exceed its allotted budget and notifies District Administrator immediately of any concerns regarding potential overspending

Serves as office inventory custodian and/or delegate and performs the required annual property inventory

Maintains office automation equipment as needed and assists staff with IT issues when needed

Records and tracks data of State Vehicle(s) usage by state employees. Reports vehicle data weekly and monthly, and schedules regular vehicle maintenance and repairs

Drives the State Vehicle for service, cleaning, car wash, etc. as needed

Independently prepares correspondence and other documents, including travel forms as directed

Provides telephone coverage in a professional, courteous and efficient manner, delivers messages accurately and in a timely manner, processes incoming and outgoing mail in accordance with District procedures

Effectively and appropriately maintains, uses, and monitors District funds, equipment, and resources

Provides intake services and assists with case management activities as directed by the District Administrator, Assistant District Administrator, and/or Human Services Program Consultants for blind and visually impaired consumers of the Division of Blind Services. Intake services include gathering eye medical and other information for the purpose of eligibility determinations by the Human Services Program Consultants

Stays abreast of administrative rules and policies to interpret established policy and apply appropriately to office functionality

Provides guidance and assistance to staff, consumers and the public providing optimum customer service

Maintains an understanding of various eye conditions and their impact on functional abilities, knowledge of community resources, and the ability to convey that knowledge as it relates to eligibility and provision of rehabilitation services

Reviews applications and referrals, gathers necessary data, informs applicants of available services, provide information and referral. Processes referrals and applications and documents case activities in accordance with state/federal laws and regulations, program procedures and timeframes

Utilizes the electronic client information system as a case management tool

Provides case management support, including purchase of services, to (HSPC's, IL Specialists, Children’s Specialists) in the district

Assists Human Services Program Consultants (HSPC) with monitoring of facility cases, including case closures. Works in conjunction with Human Services Program Consultants to ensure timely provision of services

Provides information and referral services for individuals who are eligible or ineligible for DBS services

Accurately enters data into the electronic client information system

Provides data and reports as requested

Sets up case files and maintains correct case file order as assigned

Qualification

Human Resource ManagementClient Intake ServicesCase ManagementRehabilitationCommunity ResourcesData EntryCustomer ServiceEffective CommunicationOrganizational SkillsAttention to Detail

Required

A bachelor's degree from an accredited college or university in a field of study reasonably related to vocational rehabilitation or human resource management, to indicate a level of competency and skill demonstrating basic preparation in a field of study such as vocational rehabilitation or human resources; or

Four years of professional and relevant experience in a public vocational rehabilitation program, or in a human resources or personnel office

Your Candidate Profile (application) must be complete in its entirety

Work History (in easy to review chronological order) Consists of: Any position held by a State of Florida Agency, Any position held by a Florida University, All periods of employment from high school graduation, All periods of current or prior unemployment, Gaps 3 months or more must be accounted for, Any Education, Any Volunteer Experience, Your resume and application must match

Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment

It is unacceptable to use the statement 'See Resume' in place of entering work history

Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment

Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications

The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system

If claiming Veteran's Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable

If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process

Knowledge of medical and psychological aspects of rehabilitation

Knowledge of community resources

Knowledge of employment program process

Knowledge of employment program policies and procedures

Knowledge of office procedures

Knowledge of the medical aspects of rehabilitation

Knowledge of employment program purchasing and accounting procedures

Knowledge of basic data operations and terminology

Skill in operation of general office equipment

Ability to operate a computer terminal

Ability to make decisions and to work independently

Ability to establish and maintain effective working relationships with others

Ability to maintain records

Ability to compose correspondence without specific instructions

Ability to communicate effectively

Ability to plan, organize and coordinate work

Knowledge of State and Federal Regulations, VR Program processes and procedures

Effective communication skills (including proficiency in computer word processing and data entry procedures; comparable services and benefits; eye diseases and their functional impact and agency services)

Ability to independently type letters, memorandums and other standard business forms using the correct format

Knowledge of basic filing practices

Ability to communicate both verbally and in writing

Knowledge of state personnel, purchasing, and travel policies and procedures

Knowledge of the People First System

Basic knowledge of Human Resource policies and procedures

Preferred

A bachelor's or master's degree from an accredited college or university

Three (3) to five (5) years' experience in a public vocational rehabilitation program or in human resources

An ability to establish and maintain education and experience requirements to ensure an understanding of the evolving labor force and the needs of individuals with disabilities

Knowledge of the Workforce Innovation and Opportunity Act (WIOA)

Knowledge of basic Human Resource practices (recruitment/selection/interviewing/processing forms/preparing recommendation packets)