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Innodata Inc. · 16 hours ago

Technical Moderator

New Jersey, United States

Full-time

Onsite

Entry Level

$0/hr - $25/hr

1+ years exp

Innodata Inc. is a leading data engineering company specializing in AI technology solutions. They are seeking a detail-oriented and proactive Technical Moderator to manage study devices, facilitate participant training, and ensure a professional study experience while troubleshooting device issues.

AnalyticsArtificial Intelligence (AI)Enterprise SoftwareInformation TechnologyInternetMachine Learning

No H1B

Responsibilities

Device Management: Maintain, store, and organize multiple study devices to ensure readiness and availability for participant sessions. Regularly inspect devices to confirm proper functioning and cleanliness, and address issues proactively

Communication: Communicate clearly and effectively with study participants and project team members. Be responsive and reliable in addressing questions, coordinating schedules, and sharing updates to all participants and project team as needed

Customer Service: Interact with all participants in a courteous, professional, and approachable manner. Provide support and guidance to participants before, during, and after study sessions

Facilitation and Moderation: Lead device training sessions for participants, ensuring all instructions are delivered clearly and sessions adhere to study requirements. Moderate sessions as needed to support study protocols and gather participant feedback or data

Device Inventory Management: Track, distribute, and collect all study devices according to schedules. Maintain accurate inventory logs, conduct regular checks, and promptly resolve any equipment issues or discrepancies

Troubleshooting and Documentation: Track session information and device usage accurately according to study protocols. Quickly troubleshoot and resolve any technical or procedural issues that arise during study participation. Report and document any incidents or needed follow-up to the study team in a timely manner

Problem Solving: Troubleshoot and resolve device conflicts, equipment problems, and participant concerns quickly and effectively to ensure minimal disruptions

Participant Communication Expectations: Communicate clearly, courteously, and promptly with all participants and study team members. Adapt communication methods (call, text, email) to participants' preferences and protocol guidelines. Respond to participant questions and requests in a timely manner. Deliver all instructions in a concise, accurate, and easily understood manner. Uphold professionalism and participant confidentiality at all times

Teamwork & Collaboration: Work closely with moderators, study leads, and the operations team to ensure study goals are met. Proactively identify and escalate issues or barriers to the study lead as needed. Adapt quickly to last-minute changes or unanticipated challenges. Demonstrate strong attention to detail and organizational excellence in all tasks