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SkySlope · 13 hours ago

Customer Support Technician (2026)

United States

Full-time

Remote

New Grad, Entry Level

$24.50/hr - $24.50/hr

SkySlope is a leading company in the Real Estate software space, providing support to a vast network of users. As a Customer Support Technician, you will be responsible for delivering exceptional customer service and technical support to real estate agents and brokers, ensuring their issues are resolved efficiently and effectively.

PropTechReal EstateSaaSSoftware

Responsibilities

Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport

Contributing to the efficiency of the software support department, while also supporting their team members

Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having

Troubleshooting technical issues and maintaining strong communication with the customer throughout the process

Identifying, testing, and escalating websites issues to QA as necessary

Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management

Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

Qualification

Customer serviceTechnical supportMicrosoft platformsMac platformsWeb browsersTyping 40+ WPMMulti-taskingWritten communicationVerbal communicationTeamwork