OpenAI · 17 hours ago
AI Support Engineer - San Francisco
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$200K/yr - $260K/yr
8+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking an AI Support Engineer to help solve complex problems faced by customers and enhance their product experience. The role involves direct customer interaction, troubleshooting issues, and collaborating with cross-functional teams to improve operational processes.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms
Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer
Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues
Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes
Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams
Orchestrate agentic improvements to our operations that will level-up our entire team
Foster a supportive and productive work culture within the User Operations team
Provide support coverage in on call shifts and during holidays and weekends based on business needs
Qualification
Required
8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments
Comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools
Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts
Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements
Among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry
Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth
Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues
Humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
High horsepower, adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization
Preferred
Bachelor's degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience
Benefits
Relocation assistance
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
BNN Bloomberg
2026-01-13
2026-01-13
Company data provided by crunchbase