Thuma · 3 days ago
Retail Associate
San Francisco, CA
Full-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expThuma is a modern design company specializing in furniture and home goods, and they are seeking a proactive Retail Associate to join their new team in San Francisco. The Retail Associate will deliver a best-in-class customer experience, maintain the store's visual identity, and support management and back-of-house operations.
Retail
Responsibilities
Provide exceptional customer experience, ensuring every guest receives warm, personalized service
Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment
Showcase excellent product and brand knowledge
Work collaboratively to achieve daily goals and contribute to the overall success of the store
Operate all systems seamlessly, including POS, inventory management, and clienteling platforms
Serve as a Thuma Brand Ambassador
Build and nurture client relationships
Support the ecommerce customer experience team by responding to customer service emails when needed
Step into the cafe when needed, taking orders and serving customers with precision and care
Support Management on back-of-house operations
Maintain store appearance and cleanliness on a daily basis
Other activities and functions to facilitate store success as necessary
Qualification
Required
This job requires availability to work flexible hours including weekends and occasional holidays
This job requires the ability to work in-person at the Thuma store in San Francisco
1-2 years of experience in Retail
A proven record in delivering excellent customer service within a similar retail environment
Keen attention to detail
A proactive and motivated individual with the ability to take initiative
Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus
Strong communication, collaboration and problem solving skills
Ability to be mobile on the sales floor for extended periods
Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques
Benefits
Comprehensive medical, dental + vision coverage options with generous employer contributions
401k: Participation in our 401k program where we will match up to 6% of your contributions
Paid Time Off: We believe healthy, happy, relaxed people do better work
12 weeks of paid parental leave + company sponsored membership at One Medical
Employee Discount: We provide an employee discount of 40% off all Thuma products
A complimentary product credit when you start, worth up to $2,000
Company
Thuma
Thuma makes lifestyle-enhancing pieces for the bedroom, the most important room in the house.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex McNealey
Chief Operations Officer
Recent News
2026-01-12
2025-10-26
Business Insider
2025-04-16
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