Douglas County School District ยท 4 hours ago
ITS Technician I - Computer Support Technician (Site Based)
Highlands Ranch, CO
Full-time
Onsite
New Grad, Entry Level
$24.84/hr - $42.54/hrDouglas County School District is seeking an ITS Technician I to provide technical assistance in the use of District technology for school administrative, instructional, and support staff. The role involves monitoring and resolving electronic work requests, supporting staff with technology issues, and maintaining inventory of devices.
Continuing EducationEducationTraining
Hiring Manager
Laurie Troutman
Responsibilities
Have an understanding of password systems, group access and user security: identity management, single sign-on, multi-factor authentication, etc
Monitor, resolve and close electronic work request tickets
Performs other related duties as assigned or requested
Evaluate, escalate and resolve computer hardware/software problems to determine cause of malfunctions, cost and feasibility of repair and prioritize work requests
Use the District online ticketing system to create support cases, including all relevant fields and device information
Maintain an up-to-date, Site-Based inventory of all devices using District device management systems
Provide support to Site-Based staff relative to District standards, such as BYOD, device enrollment, user account creation, password resets, etc
Participate in technical training and District CST meetings to maintain skill sets for position effectiveness
Communicate site needs with the school technology team, plan installation of new hardware/software and upgrading existing technology, act as a liaison between the site and the IT department
Work with ITS Regional Support Technicians to install specialized software on site equipment as well as evaluate any new hardware/software being considered for school use
Research and consider new hardware/software requests for the site and escalate to the School Technology Team
Qualification
Required
Valid Colorado Driver's License - Colorado Dept of Transportation
High School or Equivalent (Required)
Excellent verbal and written communication skills, including over-the-shoulder coaching
General Office Equipment
Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions
Excellent interpersonal relations and oral and written communication skills
Ability to adapt and be flexible
Be a team player with the ability to meet the diverse needs of the school community
Basic computer and software skills
Is flexible
Has the ability to work cooperatively with supervisors and co-workers
Has the ability to perform responsibilities without the necessity of close supervision
Has the ability to communicate effectively with the school district community
Has the ability to meet attendance standards and work the hours necessary to perform the essential functions of the job
Maintains a generally positive attitude
Observes all District policies and procedures
Benefits
Health
Vision
Dental
Health savings account (HSA)
Flexible spending accounts (FSA)
District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance
Short and long-term disability
Critical illness and accident voluntary insurance
Employee assistance program (EAP)
Voluntary 401(k)
403(b)
457 retirement plan options
Paid sick and personal time
Company
Douglas County School District
Douglas County School District offers an array of choices such as charter and magnet schools, advanced placement courses & special programs.
Founded in 1958
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kate Kotaska
Chief Financial Officer
Brian Berner
School Technology and Innovation Partner
Recent News
The Express Tribune
2025-01-09
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