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CenterPoint Energy · 5 hours ago

Tele-Sales & Service Representative

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

CenterPoint Energy is committed to becoming the most admired utility in the United States, safely delivering electricity and natural gas to millions. As a Customer Service Agent for Home Service Plus, you will manage customer inquiries, promote and sell products and services, and provide exceptional service in a fast-paced environment.

EnergyLogisticsNatural ResourcesOil and Gas

Responsibilities

Promote and sell Home Service Plus/HomeServe products and services via both inbound and outbound calls, consistently striving to meet or exceed individual and team sales targets. Provide expert recommendations, clearly explain product features and benefits, and secure customer commitment to our offerings. Accurately document customer profiles, contract details, and schedule maintenance appointments in the CRM system

Address customer complaints related to purchases and installations promptly, ensuring a positive experience. Respond to concerns with empathy, guide issues through the appropriate channels, and follow up to ensure complete resolution, maintaining high levels of customer satisfaction

Participate in regular sales and vendor training sessions to enhance sales techniques and deepen product knowledge. Stay up to date with system updates and departmental initiatives by completing required training

Collaborate with colleagues, vendors, sub-contractors, field technicians, and field sales representatives to achieve both individual and team objectives, fostering a positive and productive work environment

Promote and sell Home Service Plus/HomeServe products and services while adhering to sales compliance policy

Resolve customer billing inquiries, perform account adjustments, negotiate payment arrangements, and deposit amounts, and ensure timely follow-up on customer accounts

Responsible for handling electric outage calls during peak call volumes and storm events, based on business needs