DCC Propane, LLC ยท 2 hours ago
Customer Service Representative
Clay Center, KS
Full-time
Onsite
Entry Level
3+ years expDCC Propane, LLC has been providing propane and water conditioning services for over 70 years. The Customer Service Representative will deliver exceptional customer service, assist with inquiries, process transactions, and maintain customer records while coordinating service activities.
EnergyOil and Gas
Responsibilities
Provide exceptional customer service through phone and personal contact
Resolve or escalate customer inquiries and/or complaints as needed
Process counter transactions
Document and update customer records based upon the interactions
Process payments and maintain customer accounts
Assist with light collections or handle billing inquiries as assigned
Strong data entry skills and attention to detail needed
Must be able to work well in a fast-paced environment
Provide resolution to gas and /or water service needs of customers
Determine that service requests are within the scope of work performed by Company
Maintain and manage parts inventory
Ensure all paperwork is complete and accurately submitted in a timely manner
Take responsibility regarding all aspects of daily tasks and actions
Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position
Attend all safety meetings, training and/or in-services
Regular attendance at the worksite is required
Qualification
Required
High school diploma / GED is required
Ability to provide excellent customer service and build rapport with customers
Exercise solid organizational and communication skills
Good phone skills and computer literacy (MS Office)
Ability to work independently and effectively manage time
Must be dependable with a stable work history
Ability to follow verbal and written directions
Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
Effectively collaborate with leadership and employees to establish goals and standards
Demonstrate a strong commitment to customer service and safety
Ability to be a positive representative of the Company both internally and externally
Ability to work with respect and cooperation at all times with fellow employees and customers
Preferred
Minimum of 3 years of experience in an office environment preferred
Customer service or inside sales experience preferred
Benefits
Medical, Vision, and Dentals plans for you and your family
Supplemental insurance programs
401(k) retirement plan with company match
Paid Time Off plus holidays
Company
DCC Propane, LLC
DCC Propane LLC, part of DCC plc*, is a pioneer in the propane industry, and the seventh largest propane provider in the United States.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
M
Matt Dantinne
Chief Executive Officer
Recent News
Daily Herald
2022-01-11
Company data provided by crunchbase