Apply on Employer Site

Neighborhood Healthcare · 12 hours ago

Operations Coordinator-Telehealth, Temporary

United States

Full-time

Remote

Entry Level

$24.95/hr - $34.93/hr

1+ years exp

Neighborhood Healthcare is a private, non-profit community health organization dedicated to improving the health and happiness of the communities it serves. The Operations Coordinator-Telehealth will assist with coordinating panel management services for patients, focusing on scheduling preventative care appointments and enhancing communication for better health outcomes.

Health Care

Responsibilities

Serves as a liaison that supports internal communication between the mobile services program, patient navigation center, and clinic staff

Ensures schedules are maximized and prepped with appropriate visit types for assigned telehealth providers

Increases productivity by maintaining full provider schedules, scheduling patients for PCP follow-up visits, and filling open slots with same day appointments

Assists in processing patients to ensure efficient flow from the front to back office (site PSR duties)

Performs mobile management tasks such as appointment scheduling, recalls, web portal callbacks, and addressing telephone encounters

Acts as a point of contact for patients and families asking questions and raising concerns through the patient web portal and via phone

Delegates eCW telephone encounters and web portal messages to medical assistants and providers

Assists with telehealth support during provider visits

Assists with the developments, implementations, and updates of telehealth workflows, procedures, and protocols

Communicates clinical care services with patients

Discuss patient needs and provides education and resources to patients directly

Utilizes electronic medical records to order, process, and document clinical treatment plans for patients as directed by the provider

Conveys information to patients via telephone, email, or text under the direction of a provider

Familiarity with medical procedures and terminology

Uses sounds judgement and anticipates the needs of the patient and provider

Participates as a member of the multi-disciplinary care team

Shares accountability for overall patient health outcomes by working in coordination with care teams

Schedules patients with chronic conditions for follow-up appointments per preventative and maintenance care schedules

Utilizes the primary care medical home model to provide coordinated team care, which addresses current diseases and provides panel management for preventative and health maintenance follow-ups for patients

Makes outreach calls to patients missing appointments based on preventative and chronic disease guidelines

Builds the medical home between patients and practitioners

Interacts to changing patient or organizational priorities

Responds promptly and with caring actions to patients and team members

Assists providers with barriers and concerns (IT, Facility, Ergo, EMR)

Impacts patient experiences by demonstrating courteous and helpful behavior and a commitment to accuracy

Attends and participates in staff meetings, training, and assignments

Operation and coordination support for staff and provider schedules

ECW schedule collaboration in closing, opening, and blocking schedules based on provider availability

Orients providers to standard protocols, policies, and procedures

Coordinates provider workflows to ensure efficient patient care

Qualification

Medical Assistant certificationBLS certificationHealthcare experienceBilingual (English/Spanish)Computer proficiencyCommunication skillsCritical thinkingOrganizational abilityTeamwork