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Orlando Health · 1 day ago

Epic Products Analyst, Sr

Orlando, FL

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Orlando Health is a healthcare organization seeking a Senior Epic Products Analyst. This role involves providing advanced Epic application support throughout the software development life cycle, including design, implementation, and maintenance, while addressing user needs and system enhancements.

Health CareHospitalMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Conducts and attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs

Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decision making efforts associated with the Epic software

Assists with and coordinates the effort in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases

Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner

Monitors system performance; troubleshoots and resolves application issues and system errors

Leads the effort in the evaluation and implementation of new module releases

Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation

Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio

Provides consulting support to Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions

Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information

Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments

Coordinates and participates in application upgrades and changes

Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted

Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features

Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards

Provides information and support to Instructional Designers to facilitate training development

Ensures interoperability between Epic applications and other supporting applications

Communicates with vendors regarding technical issues with Epic integration

Utilizes understanding of IT trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models related to the Epic software

Participates in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations

Analyzes the business-IT environment (run, grow, and transform the business) to detect critical deficiencies and recommend solutions for improvement, differentiation, and innovation

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards

Maintains compliance with all Orlando Health policies and procedures

Solves unique problems within the Epic application that have a broad impact on the associated business functions and require conceptual and innovative thinking to develop solutions

Provides remote end-user support, including participation in on-call service rotations

Performs other duties as assigned

Qualification

Epic certificationEpic application supportHealthcare operations knowledgeInformation technology principlesElectronic health record softwareData analysisWorkflow analysisProblem-solvingCollaborationCommunication

Required

Bachelor's degree in a life science, healthcare administration, computer science, information systems, informatics, or a related study

Epic certification in the primary build application is required within six (6) months of appointment and must be maintained

Minimum of three (3) years of experience in an information technology field is required

Preferred

Experience with Epic or other electronic health record software products is preferred

Company

Orlando Health

Glassdoor3.9

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.

Founded in 1918

Orlando, Florida, USA

10001+ employees

https://www.orlandohealth.com/

H1B Sponsorship

Orlando Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (6)

2023 (2)

2022 (4)

2021 (3)

2020 (1)