Apply on Employer Site

Acquire4Hire · 3 days ago

Experienced Bicycle Mechanic/Assistant Bicycle Service Manager

Watertown, MA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Acquire4Hire is seeking an Experienced Bicycle Mechanic/Assistant Bicycle Service Manager to join Farina's, a top professional bicycle retailer. The role involves assisting the Service Manager, performing a variety of service functions on customers' bikes, and providing exceptional customer service.

EmailHuman ResourcesInternetOnline PortalsRecruitingStaffing Agency

Responsibilities

Perform a variety of service functions on customers' bikes, including tune-ups, rebuilds, flat tire repairs, brake/shift adjustments, brake bleeds etc

Diagnose, troubleshoot and resolve problems on bikes that are brought in for service

Work directly with customers to communicate what will be needed and cost to complete the repair

Assemble and prepare new bikes for sale

Install accessories on recently purchased bikes

Provide customer service through direct and detailed interaction with customers at time of drop off and/or pickup following Farina's protocols

Qualification

Bicycle mechanicsBicycle technologyCustomer serviceProblem-solvingAttention to detailTeamworkCommunication skillsOrganizational skills

Required

Minimum 1 year experience working as a technician/mechanic in a professional bike shop

Must be familiar with and comfortable working on a variety of bikes with older and newer technologies including caliper/disc/hydraulic brakes, friction/indexed/electronic shifting, tubeless tires, and a basic knowledge of electric bike hub motors

Capable of perfectly assembling entry level to high end bicycles

Interest in working in a team environment committed to providing an exceptional customer experience

Strong attention to detail and directions

Ability to clearly communicate with other employees and customers in a professional manner

Interest in developing own skills, knowledge and career as a professional tradesperson

Availability to work a flexible schedule based on seasonal business needs, which includes working on most Saturdays in the spring and summer

Ability to lift bicycles, e-bikes and boxes that weigh between 20-70 pounds

Preferred

Prior experience as a Bicycle Service Writer, which would include proficiency in the following: Thoroughly inspect & diagnose a bicycle that is brought in for service, Properly estimate the cost for parts and labor based on diagnosis, Clearly communicate with customer and schedule the work, Take in customer contact information/data entry