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EY · 10 hours ago

Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Philadelphia, PA

Full-time

Hybrid

Director/Executive

$152K/yr - $346K/yr

15+ years exp

EY is a globally connected powerhouse of diverse teams, and they are seeking a Senior Manager in their Managed Services practice. This role involves leading the delivery and transformation of large-scale IT outsourcing engagements, managing client relationships, and driving operational excellence while ensuring compliance with EY’s quality standards.

AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust

Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations

Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives

Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery

Collaborate with clients to align IT services with business objectives and digital strategies

Lead cross-functional teams across geographies, ensuring effective collaboration and performance

Mentor and develop junior team members, fostering a culture of excellence and continuous learning

Manage budgets, forecasts, and profitability of ITO engagements

Ensure compliance with contractual obligations and support contract renewals and expansions

Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks

Support audits, security assessments, and regulatory compliance efforts

Qualification

IT outsourcingIT service managementCloud platformsService management toolsPMP certificationITIL certificationStakeholder managementCommunication skillsNegotiation skills

Required

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master's preferred

15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role

Proven experience managing large-scale, multi-tower ITO engagements

Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow)

Excellent communication, negotiation, and stakeholder management skills

Preferred

MBA or relevant Master's preferred

PMP, ITIL, or similar certifications are a plus

Benefits

Medical and dental coverage

Pension and 401(k) plans

A wide range of paid time off options

Flexible vacation policy

Designated EY Paid Holidays

Winter/Summer breaks

Personal/Family Care

Other leaves of absence when needed to support your physical, financial, and emotional well-being

Company

EY

Glassdoor3.8

EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.

Founded in 1989

London, England, GBR

10001+ employees

http://www.ey.com

H1B Sponsorship

EY has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10242)

2024 (9877)

2023 (10966)

2022 (9394)

2021 (5652)

2020 (8849)