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OpenHands · 12 hours ago

Forward Deployed Engineer (Post Sales)

United States

Full-time

Remote

Senior Level

$150K/yr - $215K/yr

5+ years exp

OpenHands is developing an open-source AI platform aimed at enhancing engineering team productivity. The Forward-Deployed Engineer (Post Sales) will collaborate with customers to deploy the platform, integrate solutions, and provide guidance on AI-assisted development, ensuring technical success from concept to production.

Computer Software

Responsibilities

Partner with customers to understand their workflows, constraints, and goals, and own technical success from initial proof of concept through production deployment

Lead onboarding and production deployments, including hands-on integration work and architectural tradeoff discussions

Build and maintain integrations, plugins, and tooling that extend OpenHands in real-world environments

Translate complex systems and agentic workflows into clear, practical guidance for teams new to AI-powered development

Debug issues across services, containers, networks, and CI/CD to unblock customers quickly

Surface patterns and gaps from the field to inform Product and Engineering roadmaps, and produce scalable artifacts such as demos, docs, and playbooks

Qualification

PythonContainer orchestrationCustomer engagementCI/CDDeveloper toolingField engineeringAI developer tools

Required

5+ years of experience as a software engineer or in a deeply customer-embedded technical role

Strong proficiency in at least one backend or systems language (Python preferred), with comfort building operational tooling and debugging production systems

Experience deploying, operating, and troubleshooting containerized workloads in cloud environments (Docker, Kubernetes, or equivalent orchestration systems)

Experience working directly with customers in production or high-stakes environments, with the judgment to navigate ambiguity, communicate complex tradeoffs clearly, and support teams adopting new tools

Familiarity with modern developer workflows, including CI/CD, Git-based collaboration, and developer tooling