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NexThreat · 11 hours ago

IT SUPPORT SPECIALIST - DLA

Dayton, OH

Full-time

Onsite

Senior Level

6+ years exp

NexThreat is seeking an experienced IT Support Specialist to provide customer support services including installation, troubleshooting, user assistance, and training. The role involves diagnosing problems, developing training materials, and ensuring the application of cybersecurity policies.

Cyber SecurityInformation TechnologySecurity

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Planning and delivery of customer support services including installation, troubleshooting, user assistance, and training

Diagnosing and resolving problems in response to customer-reported incidents

Planning and analysis of work processes

Researching and reporting trends and patterns of problems

Developing training materials and performing computing/information system training sessions

Developing and maintaining problem tracking databases

Installing, troubleshooting, and maintaining hardware and software

Performing backup and recovery operations

Consulting with users to identify needs and requirements

Conducting feasibility studies and trade-off analyses

Preparing business cases

Ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices

Supporting DLA’s eProcurement system(s)

Qualification

Information ProcessingHardware/Software InstallationCustomer TrainingAWS CertificationsCybersecurity PoliciesUser AssistanceFeasibility StudiesProblem Solving

Required

Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware

Computing Environment: From the most current DLA-approved Computing Environment Certification List: AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC: Azure AA, MCM: SQL Server 2008, MCM: Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA

IA Level: IAT II or IAT III

8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require 'Privileged' access