Apply on Employer Site

Doxim · 17 hours ago

Revenue Operations and Pricing Manager (Remote US or Canada only)

United States

Full-time

Remote

Mid, Senior Level

Doxim is a global leader in customer communications management, payments, and engagement technology. The Revenue Operations and Pricing Manager is responsible for optimizing sales, customer success, and finance operations to drive revenue growth for their Customer Communications Management solutions, focusing on pricing strategies and data analysis.

CRMDocument ManagementEmail MarketingEnterprise SoftwareFinancial ServicesPaymentsSaaSSoftware

Responsibilities

Own and optimize the end-to-end revenue operations framework across sales, customer success, professional services, operations, and finance operations

Design and maintain scalable processes for lead management, opportunity management, forecasting, renewals, and upsells

Ensure CRM and revenue tech stack (e.g., Salesforce, billing systems) accurately reflect CCM product offerings and pricing models

Support complex pricing structures common to CCM (usage-based, volume-based, contract, and hybrid models)

Build and maintain dashboards and reports that track ARR/MRR, Forecasted MRR from ARR Activations, and usage trends (e.g., mail pieces, sheets, impressions)

Deliver accurate revenue forecasts and performance insights to executive leadership

Ensure data integrity and consistency across systems and reporting tools

Develop and maintain pricing models for CCM products and services (print, mail, digital delivery, composition, archiving, analytics, payments, and managed services)

Analyze cost drivers such as volume, paper, postage, data processing, technology, and labor

Evaluate deal profitability, margins, and pricing scenarios for new and existing customers

Support contract renewals, pricing adjustments, and custom client proposals

Partner with Sales, Account Management, and Solutions teams to provide pricing guidance and deal structures

Prepare pricing recommendations for RFPs, bids, and proposals

Conduct win/loss and price sensitivity analysis to improve competitive positioning

Ensure pricing aligns with customer value, market trends, and company objectives

Identify process gaps, inefficiencies, and automation opportunities

Support growth initiatives and revenue forecasting such as new product launches, market expansion, and pricing changes

Maintain pricing tools, templates, and documentation

Ensure pricing compliance with internal policies and approval workflows

Support automation and continuous improvement of pricing processes

Qualification

B2B SaaS experiencePricing strategyFinancial modelingData analysisCustomer Communications ManagementTransactional billingStakeholder managementProblem-solvingDetail-orientedCommunication skills

Required

Experience in Customer Communications Management and/or Transactional Document Communications (print & digital channels)

Familiarity with usage-based or consumption-driven pricing models

Experience with transactional billing based on volumes

Strategic and systems-oriented thinker

Pricing strategy and financial modeling

Data analysis and problem-solving

Detail-oriented with strong data discipline

Excellent communication and stakeholder management skills

Ability to thrive in a fast-growing, evolving environment

Benefits

Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program.