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Libbey · 6 hours ago

Senior Infrastructure Analyst

Toledo, OH

Full-time

Onsite

Senior Level

5+ years exp

Libbey is seeking a Senior Infrastructure Analyst responsible for infrastructure support across all facilities, including IT equipment and systems. The role involves managing support inquiries, designing new solutions, and ensuring that systems work together on a global level while meeting the needs of personnel.

3D PrintingElectronicsManufacturing

Responsibilities

Respond to support inquires and incidents with existing systems

Demonstrate experience with business systems and related processes following established guidelines, processes and procedures

In addition to supporting existing systems, the Senior Analyst will be responsible for new solution design and development

Serve as tier 2 end user services support

Acts as a project resource periodically

Manage incoming tickets. Identify recurring incidents, use LEAN tools to determine root cause and recommend/implement permanent solution; recommend solutions that can enable the Service Desk to resolve issues at L1

Participates in planning sessions with others to coordinate efforts and establish work priorities

Alert management to emerging trends in incidents

Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts

Participate in the development of IT strategies in collaboration with the infrastructure team

Design and implement solutions to ensure infrastructure capacity meets existing and future requirements

Prepare scope of work reports, and other documentation for infrastructure projects and associated efforts

Assist with the planning and deployment of infrastructure security measures

Resolve advanced voice and data issues for multiple systems with minimal assistance

Execute efficient course of action for resolution of multiple customer issues concurrently

Determine, on an individual basis, when to involve vendors vs. continue the troubleshooting process

Be the “go to person” for all technical issues that cannot be resolved by others

Facilitate working an issue to resolution, bringing together internal and external resources as necessary

Prioritize incidents and service requests according to defined processes to meet defined SLAs

Use remote tools and diagnostic utilities to aid in troubleshooting

Research solutions through internal and external knowledge base as needed

Identify and learn appropriate software and hardware used and supported by the organization

Work closely with IT teams on infrastructure changes needed to support systems development

Oversee installation, configuration and maintenance of wide area data and voice telecommunication networks

Oversee installation, configuration and maintenance of all servers, routers, and switches

Maintain an awareness of new and emerging communications technologies and advise management as to applicability

Recommend and maintain network diagnostic tools

Lead, influence and empower the organization to fulfill our purpose (living our legacy, shaping our future and winning as one)

Cultivate a diverse and inclusive culture where associates can thrive, make us better and fuel ideas/innovations to ensure our long-term success

Qualification

Network administrationApplication supportDiagnostic utilitiesInfrastructure securityMulti-taskingDocumentation skillsProblem solvingCommunication skills