Marriott Vacations Worldwide · 2 weeks ago
Market Vice President, South FL & Caribbean
Orlando, FL
Full-time
Hybrid
Director/Executive
6+ years expMarriott Vacations Worldwide is a leading hospitality company, and they are seeking a Market Vice President for the South Florida and Caribbean region. This role involves strategic leadership over multiple resort properties, focusing on operational excellence, financial performance, and guest satisfaction while managing relationships with Homeowners’ Associations and Owners.
HospitalityHotelRentalTourismTravel
Responsibilities
Lead and facilitate the delivery of sustainable business results against growth and profitability objectives
Supports operations teams in their focus on the critical components of operations to drive guest satisfaction and the desired financial results
Reviews of financial reports and statements to determine how operations is performing against budget
Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy
Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance
Strives to meet and exceed financial goals without compromising guest or associate satisfaction
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence
Ensure strategies and actions to exceed guest expectations and deliver high quality products and services are in place to create owner loyalty and guest satisfaction
Strive to deliver excellent service in all touchpoints
Identify service improvements, anticipate challenges, and create competitive breakthrough strategies and initiatives are implemented and communicates follow-up actions to team as necessary
Ensure core elements of the service strategy are in place to produce the desired results
Tours properties on a regular basis speaking with associates, owners, and guests to understand business needs and assess operational opportunities
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Establishes a vision for product and service delivery and champions the process to ensure alignment amongst the property leadership teams
Set priorities and drive results through effective organizational management and processes utilizing reliable tools and leveraging resources to include other parts of the organization
Promote an organizational environment that rapidly assimilates new information to improve business performance through assertive leadership and create a culture of candor
Maintains high performance levels by assisting property leadership in the hiring of the best, coaching & developing, ensuring everyone understands the expected contributions, addressing performance issues and aligning performance and rewards
Ensures associates are treated fairly and equitably
Hire, retain and continually develop diverse, high-caliber talent that makes a strong positive impact on the organization
Anticipate future talent needs based on business plans
Develop plans to address skill and resource gaps
Drives leadership development and human capital strategies to develop and support overall business needs
Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them
Ensures effective and rewarding associate recognition programs are in place
Ensures effective orientation program for associates to receive the appropriate new hire training to successfully perform their job and that promotes engagement and retention
Ensure associates understand Company, Resort and Departmental expectations and parameters
Communicates performance expectations in accordance with job descriptions for each position
Solicits associate feedback, utilizes an 'open door' policy, and reviews associate engagement results to identify and address associate problems or concerns
Observes service behaviors of associates and provides feedback to property leadership
Use all available on the job training tools to train new associates and provide follow-up training as necessary
Ensure associates are cross trained to support successful daily operations
Schedules associates to business demands and tracks associate time and attendance
Participates in associate progressive discipline procedures
Qualification
Required
Functions as strategic business leader of a designated Market consisting of several resort properties
Primary areas of responsibility include leading teams with purview over hotel/resort operations, association governance and compliance, delivery against financial targets, physical asset management, workforce management, and leadership development
Works with Regional Vice President, General Managers, and other business partners to develop and implement strategies to ensure resorts meet brand standards, targets guest/owner needs, ensures associate satisfaction; and focuses on growing revenues and maximizes financial performance
Develops and implements market-wide strategies that deliver products and services to meet or exceed the needs and expectations of owners, guests, and associates
Responsible for the overall strategy and outcomes for the relationship with the Homeowners' Associations and Owners to include the HOA Board of Directors
Lead and facilitate the delivery of sustainable business results against growth and profitability objectives
Supports operations teams in their focus on the critical components of operations to drive guest satisfaction and the desired financial results
Reviews of financial reports and statements to determine how operations is performing against budget
Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy
Works with direct reports to determine areas of concern and establish ways to improve the department's financial performance
Strives to meet and exceed financial goals without compromising guest or associate satisfaction
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence
Ensure strategies and actions to exceed guest expectations and deliver high quality products and services are in place to create owner loyalty and guest satisfaction
Strive to deliver excellent service in all touchpoints
Identify service improvements, anticipate challenges, and create competitive breakthrough strategies and initiatives are implemented and communicates follow-up actions to team as necessary
Ensure core elements of the service strategy are in place to produce the desired results
Tours properties on a regular basis speaking with associates, owners, and guests to understand business needs and assess operational opportunities
Travel 60% South Florida & Caribbean
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Establishes a vision for product and service delivery and champions the process to ensure alignment amongst the property leadership teams
Set priorities and drive results through effective organizational management and processes utilizing reliable tools and leveraging resources to include other parts of the organization
Promote an organizational environment that rapidly assimilates new information to improve business performance through assertive leadership and create a culture of candor
Maintains high performance levels by assisting property leadership in the hiring of the best, coaching & developing, ensuring everyone understands the expected contributions, addressing performance issues and aligning performance and rewards
Ensures associates are treated fairly and equitably
Hire, retain and continually develop diverse, high-caliber talent that makes a strong positive impact on the organization
Anticipate future talent needs based on business plans
Develop plans to address skill and resource gaps
Drives leadership development and human capital strategies to develop and support overall business needs
Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them
Ensures effective and rewarding associate recognition programs are in place
Ensures effective orientation program for associates to receive the appropriate new hire training to successfully perform their job and that promotes engagement and retention
Ensure associates understand Company, Resort and Departmental expectations and parameters
Communicates performance expectations in accordance with job descriptions for each position
Solicits associate feedback, utilizes an 'open door' policy, and reviews associate engagement results to identify and address associate problems or concerns
Observes service behaviors of associates and provides feedback to property leadership
Use all available on the job training tools to train new associates and provide follow-up training as necessary
Ensure associates are cross trained to support successful daily operations
Schedules associates to business demands and tracks associate time and attendance
Participates in associate progressive discipline procedures
Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to working within new work structures, processes, requirements, or cultures
Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods
Integrity: Maintaining and supporting social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles
Leading Through Vision and Values: Leading through vision and values
Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action
Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with our core values
Building and Contributing to Teams - Participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed
Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships
Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with our core values to always go above and beyond and do the right thing
Fostering Inclusion: Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute
Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates to achieve department and business objectives
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges
Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific challenges
Owner Service - Skill in anticipating and assessing needs, actively looking for ways to help, exceeding expectations for service, and evaluating satisfaction for owners
General Property Operations - Knowledge of the operating principles and practices of all property-specific functions to support successful operations of the overall property (e.g., Front Office, Activities, Housekeeping, Food and Beverage, Retail, Loss Prevention and Engineering/Maintenance)
Basic Competencies - Fundamental competencies required for accomplishing basic work activities
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way, that allows one to solve work-related issues
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents
Writing - Communicates effectively in writing as appropriate for the needs of the audience
Preferred
4-year bachelor's degree in Business Administration, Resort and Restaurant Management, or related major
6 years' experience with progressive responsibility, leading other leaders in hospitality management operations
Vacation ownership experience strongly preferred
Benefits
Relocation Benefits Available
Company
Marriott Vacations Worldwide
Marriott Vacations Worldwide is a tourism company that offers vacation ownership, exchange, rental, and resort.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.98B2025-11-18Post Ipo Debt· $470M
2025-09-04Post Ipo Debt· $575M
2024-03-14Post Ipo Debt· $430M
Leadership Team
Raman Bukkapatnam
Executive Vice President & Chief Information Officer
Scott Weisz
Executive Vice President, Strategic Business Operations
Recent News
2025-12-12
2025-11-18
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