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Hudson · 3 hours ago

Retail Shift Manager

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$22.51/hr - $25.01/hr

2+ years exp

Hudson is a retail company operating at Chicago O'Hare International Airport, and they are seeking a Retail Shift Manager to assist in executing retail operations. The role involves maintaining operational readiness, ensuring compliance with retail standards, and providing exceptional customer service while leading a team of associates.

Food and BeverageHospitalityRetail

Responsibilities

Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas

Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management

Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives

Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations

Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards

Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts

Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management

Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards

Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance

Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines

Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Qualification

Retail experienceSupervisory experiencePOS systemsCash handlingInventory managementVisual merchandisingCustomer serviceCommunication skillsAttention to detail

Required

Requires 2+ years of retail and/or customer service experience

Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment

Basic math skills and cash handling experience

Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations

Experience with POS systems and retail management software

Product knowledge relevant to assigned retail category with ability to make customer recommendations, or ability to develop this expertise quickly after hire

Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts

Understanding of visual merchandising principles, planogram execution, and retail display standards specific to book retail environments

Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service

Knowledge of retail inventory management, loss prevention procedures, and merchandise handling protocols

Preferred

Book retail experience or active reading interest

Benefits

Daily Pay- Get your money as you earn it

20% Hudson Employee Discount

50% Hudson Food and Beverage Discount

PTO

Personal and Parental Leave Programs

Medical, Dental & Vision Insurance

Company Paid Life Insurance

Employee Recognition Programs

Advancement and Growth Opportunities

Referral Bonus up to $500

Company

Hudson

Glassdoor2.8

Hudson is a travel experience company turning the world of travel into a world of opportunity by being the Traveler’s Best Friend in airports, commuter hubs, landmarks, and tourist locations across North America.

Founded in 1926

East Rutherford, New Jersey, USA

5001-10000 employees