Deskside Support Technician jobs in United States
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Randstad Digital Americas ยท 11 hours ago

Deskside Support Technician

positionNewport Beach, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$31/hr - $32/hr
date1+ years exp

Randstad Digital Americas is seeking a highly-motivated technician to support end-users in a fast-paced environment. The role involves installing, configuring, and troubleshooting both in-house and third-party applications, as well as providing support for computer hardware and mobile devices.

Information Technology & Services

Responsibilities

Install, Configure And Troubleshoot Both In-House And Third-Party Applications
Install Configure And Troubleshoot Computer Hardware On Laptops And Desktops
Configure And Support Mobile Devices Including iPhones, iPads And Other Peripheral Devices
Image, Configure And Deploy Desktops And Laptops To End Users
Engage With And Escalate Tickets To Senior Technicians
Work With Other IT Teams On Projects And Cases
Other Physical Work On Site When Needed (Deploy/Move Equipment, Etc.)
Troubleshoot Connectivity Issues With Users Onsite and Remote
Setup, Configure And Troubleshoot Virtual Machines
Complete Other Tasks As Necessary
Support The IT Walkup Area Where End Users Come to Get Their Issues Resolved

Qualification

Desktop SupportProblem SolvingServiceNowIT CertificationsUser AssistanceImagingCustomer Service SkillsAnnotation SkillsOrganizational SkillsInterpersonal SkillsTeam Mentality

Required

1+ years experience in an IT support environment
Strong Organizational Skills
Strong Interpersonal Skills
Strong Customer Service Skills
Strong Team Mentality
Strong Annotation Skills
Strong Problem-Solving Skills

Preferred

Experience With ServiceNow Is a Plus
IT Certifications Are a Plus
Completed Training Courses/Boot Camps Are a Plus

Benefits

Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan

Company

Randstad Digital Americas

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Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
dateFounded in 1984
location
Atlanta, GA, US
people-size10001+ employees
web-link
https://www.randstaddigital.com/

Funding

Current Stage
Late Stage

Leadership Team

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Graig Paglieri
CEO, Randstad Digital Americas
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Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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Company data provided by crunchbase