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Everon · 10 hours ago

Banking ATM Service Tech I

Portland, ME

Full-time

Onsite

Mid Level

3+ years exp

Everon is a company that values its employees and their contributions to customer satisfaction and community service. The Banking ATM Service Tech I role involves performing maintenance and repairs on financial/ATM equipment and various banking systems while ensuring high levels of customer service and operational continuity.

Business IntelligenceCommercialFacilities Support ServicesSecurity

Responsibilities

Provide continuity of customer operations and a high level of customer satisfaction/service to the clients

Provide maintenance and repairs on Financial/ATM equipment and other electro-mechanical equipment at various locations within assigned territory

Provide maintenance and repairs to pneumatic banking systems

Provide maintenance and repairs to various bank locks and mechanical systems

Provide ability to service and troubleshoot ATMs as well as CCTV and access control systems

Follow troubleshooting guidelines and refer to technical/parts manuals, change notices and bulletins, modification notices, etc. in order to diagnose & repair equipment or systems. Whenever possible, all work performed should be reviewed with the customer

Provide knowledge of basic electricity and electronic theory and the ability to apply that knowledge to duties involved in engineering functions such as evaluation testing and installation of various pieces of bank equipment

Exhibit effective customer service skills by consistently communicating with service coordinator, dispatcher, management, and customers to ensure complete customer satisfaction experience

Attends training classes when offered

Complete monthly vehicle reports in a timely manner

Maintain accurate truck inventory to ensure timely responses to customers’ needs

Must have a strong work ethic

Must be detail-oriented

Must handle other duties and responsibilities, as assigned

Qualification

Technical experienceLow voltage systemsBanking systemsIntegrated security equipmentNCR ATM CertificationCustomer service skillsDetail-orientedWork ethic