NEOGOV · 19 hours ago
Program Planning and Evaluation Analyst - Promotional
Santa Rosa, CA
Full-time
Onsite
Mid, Senior Level
$101K/yr - $122K/yr
2+ years expNEOGOV is looking for a Program Planning and Evaluation Analyst to join the Department of Child Support Services. The role involves supervising staff, ensuring compliance with policies, and managing performance reports while also overseeing outreach initiatives and training coordination.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervising staff and providing guidance on case compliance, quality assurance, policies, and information security
Oversee the mobile services and DCSS satellite offices, the Quality Assurance and Program improvement (QAPI), staff’s case management, and serve as the departments training coordinator by creating and updating procedures, desk manual policies, and new employee onboarding
Tracking, monitoring, and preparing performance and compliance reports, and presenting the data to internal and external stakeholders
Providing leadership with updates on federal performance measures, and practice indicators
Interviewing clients facing with social, emotional, financial, medical, and family problems to develop background and create an assessment of needs
Serving as a representative for case complaint resolutions and state complaint hearings
Monitoring statistical reports by OCSE, State DCSS, and completing the Quarterly Data Reliability Review
Participating in State and County workgroups to help with researching and analyzing legislation, policies, and best practices
Coordinating with State DCSS to prepare for compliance audits and implement corrective actions based on audit findings
Managing outreach activities, strategic initiatives, including social media, DCSS website, and organizational branding and marketing
Monitoring and presenting in media platforms including, the press, radio, and television
Qualification
Required
Any combination of education, training, and experience which would provide the opportunity to acquire the knowledge and abilities listed herein
Graduation from a college or university with a degree in social work, gerontology, psychology, sociology, public health, health science, health education, community health, public policy, public administration, business administration, economics, or a closely related area
Two years of experience in program planning, staff development, program supervision, community organization, and/or analysis of human, health, and/or child support services programs
Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position
Preferred
Experience supervising and training staff
Experience leading and supervising projects, outreach activities, and organization branding and marketing
A working knowledge of compliance reports, case complaint resolutions and state complaint hearings
Expertise in case management practices and experience developing strategic initiatives
The ability to work with community agencies, diverse groups and clients facing social, emotional, financial, medical, and family problems
A strong understanding of legislation, policies, and best practices
Strong verbal and written communication abilities
Excellent Microsoft Office and customer service skills
Benefits
Paid Time Off: Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.
Health Plan: Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generous County contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.
Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired.
IRS 457 Plan: Pre-tax employee contribution up to the IRS annual maximum.
Retiree Medical: County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.
Student Loan Debt Relief: County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.
Plus, excellent dental, vision, disability, life insurance, professional development, and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase