Shinola · 1 week ago
Shinola Retail Key Holder - Somerset - FT
Troy, MI
Full-time
Onsite
Entry Level
$16.75/hr - $16.75/hr
1+ years expShinola is a Detroit-based luxury design brand committed to crafting high-quality, handcrafted goods. The Retail Key Holder will be responsible for providing exceptional guest experiences, leading store experience standards, and managing customer relationships while supporting store operations and team development.
ConsumerConsumer GoodsE-Commerce
Responsibilities
Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments
Participate in monthly product knowledge, operational and guest service training
Facilitate guests' repairs
Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels
Leverages KPIs to motivate team and drive performance
Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships
Execute brand outreach strategies as communicated via bolt to drive connection and revenue
Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles
Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values
Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth
Supports the Store manager with coaching, developing and conflict resolution with all members of the team
Supports store operations by enforcing company programs, initiatives, policies, and procedures
Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
Control expenses
Complete tasks in a timely manner
Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product
Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s
Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly
Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines
Qualification
Required
High School Diploma
1+ years of specialty retail leadership
Strong organizational skills
Strong written & verbal communication skills
Excellent at relationship building/networking experience
Critical thinker
Must be 18+ yrs old
Benefits
Medical, dental & vision (for FT and PT Reg status employees working more than 20 hours)
401k with company match
Employee assistance program
Pet Insurance
Merchandise discounts
Complimentary employee watch
Company
Shinola
Shinola specializes in producing handcrafted watches, bicycles, leather goods, and journals. It is a sub-organization of Bedrock.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Enkhsaruul Boldbaatar
Chief Executive Officer
Allison Juszczak
Human Resources Business Partner
Recent News
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