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UPMC · 18 hours ago

Operational Correspondence Coordinator, Health Plan

Pittsburgh, PA

Full-time

Onsite

Entry Level

1+ years exp

UPMC is seeking an Operational Correspondence Coordinator to manage member and provider communications effectively. This role involves leading communication initiatives, collaborating with various teams, and ensuring branding and compliance standards are met.

BiotechnologyHealth CareHospitalMedical

Responsibilities

Lead communication initiatives: Assist in creating and executing projects that support operational communication goals

Keep things moving: Build and manage timelines, coordinate resources, and ensure deliverables are met on time

Collaborate across teams: Work closely with internal clients, legal, compliance, product, fulfillment, and audit teams to ensure every communication is accurate and aligned

Drive efficiency: Monitor initiatives and recommend improvements to streamline processes and enhance collaboration

Own the process: Govern branding standards and messaging consistency to ensure communications meet their purpose in the most effective way

Being part of the big picture: Receive cross-functional training and support team’s strategic projects as needed

Qualification

Health care experienceProject managementCommunication skillsInterpersonal skillsEditing skillsProofreading skillsResults oriented

Required

Bachelor's degree or equivalent experience in health care / health insurance / marketing required

1 year experience with health care / health insurance products (inclusive of health insurance operations, member communication and/or marketing materials development)

Ability to manage and build business and client relationships

Excellent writing, editing, proofreading, oral communication, and interpersonal skills

Ability to learn management of multiple tasks and projects and forge key relationships with internal departments and external vendors

Results oriented with the ability to review processes, identify opportunities, and work independently