Amazon Web Services (AWS) ยท 3 hours ago
Data Center Operations Manager, PNE DCO
Fairless Hills, PA
Full-time
Onsite
Mid, Senior Level
$78K/yr - $137K/yr
4+ years expAmazon Web Services (AWS) is looking for technology managers to oversee their global data center operations. The role involves managing a team responsible for maintaining cloud infrastructure, ensuring efficient day-to-day operations, and driving improvement in processes and technology.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Prioritize and assign trouble tickets to data center technicians and operators
Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
Developing Career Paths for the employees and making updates in our internal tools
Recruit and train data technicians to ensure appropriate staffing levels
Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
Fast learn or act as the subject matter expert across all aspects in data center operations
Ensure all operational KPIs and metrics are being measured and met
Inspire and guide improvement in team process, technology innovation and automation
Manage Large Scale Events (outages) and act as the call leader
Manage and improve the workflows and through-put for data centers operations
Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
Maintain the on-call schedule coordinating absence and vacations
Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
Qualification
Required
4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
2+ years of team management experience, or a Bachelor's degree and 2+ years of working cross functionally with tech and non-tech teams experience
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
Preferred
Experience troubleshooting and debugging technical systems
Experience in Linux and Networking protocols
Experience in networking administration and troubleshooting
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
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