Rockland Trust · 10 hours ago
Loan Operations Manager – Financial Control & Quality Assurance
Middleboro, MA
Full-time
Onsite
Senior Level
5+ years expRockland Trust is currently seeking a Loan Operations Manager – Financial Control & Quality Assurance to lead, direct, and coordinate servicing, reporting, and financial control activities within their Loan Operations business unit. This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers while supporting strategic lending initiatives and driving continuous process improvement.
Payments
Responsibilities
Manage daily loan operations across loan portfolios, including:
Commercial, business, consumer, home equity, and residential mortgage loans
General loan servicing, back-to-back swaps, FX transactions
Asset-based lending, floor plan, business credit cards
General ledger and DDA reconciliations
Loan-related reporting (e.g., New Market Tax Credit, delinquency, non-performing assets, SBA 1502)
Collaborate with Finance partners on loan-related transactional, general ledger, and financial reporting initiatives and problem-solving
Manage daily/monthly General Ledger reconciliation process and DDA accounts associated with servicing the Bank's loan portfolio, both owned and serviced for others in accordance with accounting policy
Responsible for transaction exception processing including unposted and unapplied payment accounting in accordance with applicable regulation
Ensure compliance with federal and state regulations including:
RESPA (Regulation X), TILA (Regulation Z), SCRA, CRA, GLBA, FACT Act, UDAPP, Biggert-Waters Act, etc
Manage daily Quality Control processes providing oversight and performance feedback aligned with KPI and KRI criteria and industry best practices
Provide operational financial workflow guidance, system integrations, and technology enhancements
Monitor and report Loan Operations expense to plan monthly results to Loan Ops leadership team
Maintain system functionality and data integrity within:
FIS Horizon Core, Stucky ABL, and BASE 2000
Interpret complex loan documentation to ensure accurate system entry and servicing
Monitor operational performance against Service Level Agreements (SLAs)
Collaborate with lending units and other departments to enhance customer experience and ensure compliance
Establish and track Key Performance Indicators (KPIs) aligned with business goals
Assist in annual budget preparation and conduct variance analysis throughout the year
Promote a positive and collaborative work environment with a focus on team development
Stay current with regulatory changes, especially those impacting bank holding companies over $10B
Partner with the Finance Department on loan accounting, including purchased credit impaired loans
Review internal reports and data models to ensure accuracy and completeness
Lead, coach, and mentor team members, fostering career development and cross-functional exposure
Qualification
Required
Bachelor's Degree required
5+ years of experience in banking operations
At least 2 years in a managerial or leadership role
Strong understanding of Financial Accounting Standards (ASC 310 and related guidance)
Familiarity with federal and state banking regulations
Advanced proficiency in Microsoft Office Suite
Excellent communication skills across all levels of management
Strong business acumen and strategic thinking
Proven leadership and talent development skills
Preferred
Experience with FIS Horizon Core Banking System preferred
Benefits
Competitive benefits
Enriching development opportunities
Respectful and collaborative culture
Company
Rockland Trust
Rockland Trust is a small community bank that is FDIC insured and has over 80 locations.
1001-5000 employees
H1B Sponsorship
Rockland Trust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (1)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-05-23IPO
Leadership Team
Jeffrey Tengel
Chief Executive Officer
Edward Jankowski
Chief Technology and Operations Officer
Recent News
2025-11-07
2025-10-28
Morningstar.com
2025-09-19
Company data provided by crunchbase