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Mediaocean · 12 hours ago

Platform Specialist, Customer Engagement

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $70K/yr

2+ years exp

Mediaocean is a trusted industry platform powering the future of advertising. The Platform Specialist will leverage their expertise in linear media workflows to facilitate customer-specific operational deliverables and improve processes through the adoption of Mediaocean products and features.

AdvertisingAnalyticsEnterprise SoftwareMachine LearningSaaSSoftware

Work & Life Balance

Responsibilities

Possesses comprehensive expertise in linear media

Handles tickets submitted via Chat or Web form for assigned accounts

Manages or participates in specific project tasks for assigned accounts

Facilitates change management and user adoption throughout the customer life cycle

Demonstrates product feature knowledge beyond core functionality to help customers achieve specific business results and maximum value

Identifies and mitigates potential customer risks and escalations

Communicates with leadership regarding customer risks and escalations

Communicates frequently and effectively with Mediaocean team members cross-departmentally regarding customer activities, including product feedback

Guides and trains customers on the use of self-education resources to reduce support dependence

Utilizes standard process and support tools/documents to ensure consistent outcomes

Identifies, documents, and shares best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions

Expands knowledge of Mediaocean solutions and business practices, continues to build subject matter expertise in areas of concentration

Provides support and leads customer meetings with understanding of owned projects and ticketing escalations

Qualification

Linear media expertiseMediaocean applicationsProblem solvingCommunication skillsTime managementMicrosoft Office proficiencyEntrepreneurial spiritAdaptability

Required

Minimum of 2 years of experience at an advertising agency, with a primary focus on linear advertising

Proven business acumen to implement effective problem solving and decision-making strategies

Articulate and clear communication style, both written and verbally, with the ability to provide consultation to partners and customers while managing expectations

Demonstrated adaptability including flexibility in approach, positive mindset to changes, and ability to learn quickly

Possess a can-do attitude, an entrepreneurial spirit and a balanced approach to daily challenges

Excellent time management, organization and prioritization skills, ability to manage multiple, competing priorities

Proficiency in Microsoft Office suite

Business writing sample required

Preferred

Experience with Mediaocean applications preferred

Benefits

Open Paid Time Off (PTO)

Flexible schedule

Company holidays

12 weeks of paid parental leave (after 6 months of employment)

Competitive salary

Full benefits package starting on your first day

Referral bonuses

Recognition awards

401(k) with company match

Company HSA contribution up to $2,400

Medical/Dental/Vision/Pharmacy

Health Savings Account (HSA)/Flexible Spending Account (FSA)

Mental health support

Life & Disability insurance

Family planning & fertility benefits

Pet insurance

Legal & ID theft protection

Retirement planning

Medicare assistance

Employee Assistance Program (EAP)

Professional training/Tuition reimbursement

Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes

Professional development with a dedicated Talent Development team

Employee Resource Groups (ERGs)

Philanthropy & awareness programs

Mentorship programs

In-office and virtual events & celebrations

Various volunteer & donation opportunities

Innovative and collaborative work environment

Enjoy fresh bagels and company-paid lunches in-office twice a week