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North Memorial Health · 13 hours ago

Registration Specialist - Emergency Care Center

Twin Cities Area

Part-time

Onsite

New Grad, Entry Level

$19.76/hr - $29.64/hr

0+ years exp

North Memorial Health is an inclusive health team committed to supporting each member's wellbeing and growth. The Registration Specialist is responsible for greeting visitors, providing directions, and accurately registering customers into the hospital system while ensuring correct identification and information recording.

FitnessHealth CareHospital

No H1B

Responsibilities

Greeting visitors/arriving customers

Providing directions and escorting customers and families to their destinations

Accurately registering customers into the hospital system

Ensuring customers are correctly identified and all appropriate information is recorded by obtaining and verifying customer identification, demographic and insurance information

Actively and consistently demonstrating the mission, vision, values and guiding principles of Maple Grove Hospital

Qualification

Medical terminologyCustomer service experienceClerical experienceScheduling experiencePlanning skillsPC skillsQuality customer serviceSafety standardsEnglish proficiencyProblem solving skillsCritical thinking skillsOrganizational skillsDetail-oriented skillsCommunication skillsConflict resolution

Required

High school diploma or equivalent

6+ month's clerical and/or customer service experience in a hospital, clinic or physician's office

Strong knowledge of medical terminology

Strong problem solving and critical thinking skills

Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members

Effective planning, organizational and detail-oriented skills

Solid PC skills to include MS applications, Internet, etc

Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience

Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others

Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations

Ability to maintain quality, safety, and infection control standards

Must be able to read, write and speak effectively in English