OhioHealth ยท 4 hours ago
IT Clinical Service Desk Agent
Columbus, OH
Full-time
Onsite
Entry Level
1+ years expOhioHealth is more than a health system; it is a belief system focused on wellness and expert guidance for health. The IT-Clinical Service Desk Agent serves as the first point of contact for clinicians and staff requiring technical assistance with clinical applications and IT systems, ensuring smooth clinical operations and high-quality patient care.
Health Care
Responsibilities
Provide technical support for a given site. Address user incidents and requests as assigned. Works with other site technicians to assist team with closure of tasks and requests as needed. Drafts and/or collaborates on knowledge-based articles as needed to ensure support consistency throughout the enterprise. Leverage knowledge-based articles for resolution of all issues and tasks to ensure consistency throughout the enterprise. Participates in training as new associates and whenever provided as new technology solutions are introduced. Provides input to continuous improvement opportunities as they are identified
Is an ambassador for IT at the site assigned. Works to develop relationships with campus personnel. Performs regular rounding to all departments at site. Frequently received feedback from customer satisfaction surveys to understand where continuous improvement opportunities exist. Works with the Manager and Sr Technicians to refine their customer service skills and recommended areas for improvement. Attends customer service skills training as provided
Participates in periodic team meetings to establish ongoing communication and collaboration within team and consistency throughout the enterprise. Attend other meetings as requested to represent the team
Qualification
Required
High School or GED (Required)
1 year of experience in an Information Technology/Support field, healthcare environment preferred, with a demonstrated ability to provide excellent customer service skills or completion of the CompTIA A+ Certification
ITIL Foundation certified or will work towards completion within 1 year of hiring date
Basic knowledge related to PCs, mobile devices, software, endpoint operating systems, accessories / peripherals, including printers, as well as remote connectivity tools
Working knowledge of information security principles and practices
Basic knowledge of macros, templates, and scripts that modify desktop software/hardware environment
Basic knowledge supporting and providing end user assistance with MS Office applications
Ability to communicate effectively with individuals at all levels in the organization
Demonstrated time management skills with ability to prioritize work and hold to a schedule of events
Ability to work independently with some supervision or as part of a collaborative team
Preferred
Knowledge of Service-Now, Microsoft Configuration manager, and Configuration Management Data Base (CMDB) is a plus
Self-motivated with the ability to collaborate with team to provide excellent customer service while effectively addressing operational issues as they arise
Ability to work in a highly dynamic health system
Bachelor's Degree in Information Technology/Support field
Microsoft Certified Professional (MCP)
Knowledge of Service Level Management activities and how they integrate with the ITIL Service Support Processes
Experience in a similar size IT environment, 35,000 devices and users
Company
OhioHealth
The largest integrated healthcare delivery network in central Ohio.
10001+ employees
H1B Sponsorship
OhioHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (14)
2023 (5)
2022 (1)
2021 (8)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2024-10-14Acquired
2023-07-25Grant
Leadership Team
L
Lora Montgomery
Operations Manager, Service Excellence
Yvonne Rayburn
Digital Marketing Manager
Recent News
Seattle TechFlash
2026-01-11
2025-12-10
2025-12-02
Company data provided by crunchbase