Septerna · 12 hours ago
Senior IT Service Delivery Manager
South San Francisco, California, United States
Full-time
Onsite
Senior Level, Lead/Staff
$160K/yr - $180K/yr
10+ years expSepterna is a biotechnology company based in South San Francisco, CA on a mission to develop life-changing medicines for patients. They are seeking a highly experienced Senior IT Service Delivery Manager to support their clinical-stage biopharmaceutical organization by driving the maturity of their IT service delivery functions and ensuring high-quality service delivery across the organization.
BiotechnologyInformation TechnologyMedicalSoftware
Responsibilities
Lead and mature the IT service management function, ensuring consistent processes across incident, request, problem, and change workflows
Oversee change management activities, including risk assessment, approvals, communication, scheduling, documentation, and post-change evaluation
Manage procurement of IT goods and services: vendor selection, contract negotiation, renewal tracking, license management, and forecasting
Partner with security teams to assess and mitigate IT operational risks, including vendor risk, access risk, and configuration/change risks
Oversee service desk ticket queue performance: monitor SLAs, manage escalations, analyze trends, and drive continuous improvement
Lead all identity and access management activities: user provisioning and de-provisioning, SSO/MFA governance, role-based access mapping, and access reviews
Provide oversight and partnership with the IT operations/help-desk team, ensuring effective execution, appropriate escalations, and service consistency
Maintain and improve operational documentation including runbooks, process guides, knowledge base content, service catalogs, and change logs
Produce regular IT service reporting: SLA performance, ticket metrics, change success rates, vendor performance, security risks, and audit readiness
Support implementation or optimization of ITSM and IAM tools and workflows
Act as a cross-functional liaison between IT, security, procurement, clinical operations, R&D, and business stakeholders
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent professional experience
10+ years of progressive experience across IT service management, IT operations, change management, ticket/queue management, vendor/procurement, and service delivery
Strong experience with user identity and access management (IAM): provisioning, de-provisioning, SSO, MFA, RBAC, and audit cycles
Experience working in a regulated or security-sensitive environment (life sciences, pharma, biotech, medical device, or similar)
Background in security risk management related to IT operations, vendor management, and access control
Proven experience providing oversight or leadership to IT operations/help-desk teams
Strong vendor management, contract negotiation, and license lifecycle management experience
Demonstrated ability to build and refine processes, implement improvements, and maintain high-quality documentation
Excellent communication skills with the ability to work cross-functionally and influence without authority
Preferred
Experience supporting GxP, 21 CFR Part 11, HIPAA, or related regulatory frameworks
Prior experience in clinical-stage biotech or pharmaceutical environments
Certifications such as PMP, CISSP, or relevant technical/security credentials
Experience with ITSM platforms (ServiceNow, FreshService, Jira Service Management, BMC Remedy, etc.)
Familiarity with cloud environments (AWS, Azure, GCP) and modern identity systems such as Okta
Benefits
Benefits
Stock options
Annual target bonus for full-time positions
Company
Septerna
Septerna is a biotech firm unlocking diverse drug discovery potential in G protein-coupled receptors across various diseases.
51-200 employees
H1B Sponsorship
Septerna has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$250MKey Investors
RA Capital ManagementThird Rock Ventures
2024-10-25IPO
2023-09-12Acquired
2023-07-11Series B· $150M
Leadership Team
Jeffrey Finer
CEO and Co-Founder
A
Arthur Christopoulos
Co-Founder
Recent News
Company data provided by crunchbase