Customer Service Specialist jobs in United States
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AAA Auto Club Enterprises · 17 hours ago

Customer Service Specialist

positionSpringfield, MO
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

AAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking career-minded, service-driven professionals. The role involves providing exceptional service to members regarding insurance policies and membership services, while also developing leads for office sales agents.

Insurance

Responsibilities

Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals
Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within!
Be eligible for a competitive benefits package, including Paid Volunteer time and Pension Plan
Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties
Perform routine and advanced duties in support of agents and other team members
Develop insurance leads for office sales agents and life specialists
Be expected to be available during our branch hours of operation: Monday through Friday, 9 am – 5:30 pm and rotating Saturdays, 9 am – 1 pm. We are closed on Sundays and most holidays

Qualification

Insurance experienceCustomer service skillsMicrosoft Office proficiencySales goals achievementCommunication skillsInterpersonal skillsOrganizational skillsAdaptability

Required

A high school diploma or GED
Successful completion of background check and drug screening
Ability to qualify for Personal Lines Insurance License
Prior experience in insurance, retail sales, banking, or similar customer service/sales environment
Advanced customer service skills
Ability to work overtime, including Saturdays
Ability to travel locally when necessary
Proficiency with Microsoft Office basics
Proven ability to exceed assigned sales or service quality goals
Excellent communication, interpersonal and organizational skills
Adaptability to change and ability to meet deadlines

Benefits

Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)

Company

AAA Auto Club Enterprises

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AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
location
Costa Mesa, California, US
people-size10001+ employees
web-link
https://careers.ace.aaa.com/

Funding

Current Stage
Late Stage

Leadership Team

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Chris Simpson
Senior Vice President and Chief Information & Technology Officer
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Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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Company data provided by crunchbase