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Realtor.com · 1 day ago

Consumer Experience Representative

Phoenix, Arizona, United States

Full-time

Hybrid

Entry Level

$21.50/hr - $21.50/hr

2+ years exp

Realtor.com® is a leading online real estate platform that connects buyers, sellers, and renters with trusted insights and expert guidance. The Consumer Experience Representative will engage with clients through various communication channels to identify their real estate needs and provide exceptional service throughout the home buying or selling process.

PropTechReal EstateRental Property

Responsibilities

Represent Realtor.com® | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication

Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior service and resolution

Work in a collaborative team atmosphere and independently

Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills

Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records

Scheduling flexibility is required as some shifts require late evening or weekend hours

Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

Qualification

Customer serviceSales experienceConflict resolutionReal estate knowledgeTech-savvyFluent in EnglishSpanish (bonus)Problem-solvingTeam collaborationCommunication skills

Required

2+ years' experience in a phone-based call center role or equivalent

Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills

Scheduling flexibility is required as some shifts require late evening or weekend hours

Read and Speak English fluently

Welcome a challenge and your competitive spirit drives you to win in performance metrics

Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy

Go the extra mile with customer service excellence to make sure customers leave with a smile

You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion

Customer-focused, you value customer engagement and advocacy with an interest in relationship management

Welcome change and are always looking for ways to improve

Self-motivated, ambitious, driven, and goal-oriented

Always on time and only missing work when pre-planned with your manager. Attendance is important to us

Find it easy to learn new skills and tasks

Thrive in an open transparent environment, where feedback and coaching are seen as gifts

Not afraid to ask for help and are quick to offer support when others need it

Come to win every day with a great attitude with a focus on team collaboration and team leadership

Organized, independent, resourceful, and diligent

Ability to collect and input data while fielding questions and speaking with consumers

Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc

Sufficient internet connection to sustain 8-10 hours of internet use (i.e., dialing the phone, video conferencing, and online training)

Interested in real estate, real estate lead generation, and real estate knowledge

Context-Based Decision-Making: Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and within the required speed or productivity quotas

Operate/Use Equipment: Ability to operate and be near a computer and use necessary equipment (i.e., headset, mouse, keyboard and other office systems or machinery) throughout the entire workday

Communication: Ability to communicate and exchange accurate information and ideas in proficient English so others will understand. Ability to assist callers effectively, flexibly and adaptively

Collaboration: Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications

Preferred

Some sales experience or equivalent preferred

An additional language is a bonus but not essential (Spanish)

Benefits

$1000 eligible attendance bonus after 91 days

Inclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts

Family forming benefits

13 annual paid company holidays

Competitive Paid Time Off (PTO)

8 hours of paid Volunteer Time off annually

Immediate eligibility into Company 401(k) plan with company match

Tuition Reimbursement program for degreed and non-degreed programs

1:1 personalized Financial Planning Sessions

Student Debt Retirement Savings Match program

Free snacks and refreshments in each office location

Company

Realtor.com

Glassdoor3.4

Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.

Founded in 1996

Santa Clara, California, USA

1001-5000 employees