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ITS Logistics · 3 weeks ago

Senior Enterprise Site Support Engineer - Whitestown

Whitestown, IN

Full-time

Onsite

Senior Level

ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. They are seeking a Senior Enterprise Site Support Engineer to handle tier I and tier II desktop support, technical user support, and cloud user support, focusing on troubleshooting and resolving issues for employees.

LogisticsRetail

H1B Sponsor Likely

Responsibilities

Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation

Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues

Effectively communicate status of reported problems to all necessary parties

Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions

Develops action plans for self; Looks for and takes advantage of opportunities for improvement

Documents troubleshooting steps, communications, and resolution details in tickets for future review

Qualification

Microsoft WindowsMicrosoft 365Azure environmentsMicrosoft IntuneHelp desk experienceCustomer service skillsTeam collaborationCommunication skills

Required

Strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc

Working knowledge of Microsoft Windows desktop systems

Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications

Working knowledge of Azure hosted environments, and Intra (AzureAD) as well as legacy Active Directory and Windows server technologies

Ability to absorb and retain information quickly

Strong attention to detail

Exceptional customer service skills

Experience working in a team-oriented collaborative environment

Strong interpersonal, verbal, and written communication skills

Excellent telephone communication skills

Preferred

Technologies certification is a plus

Prior Help desk experience is a plus

Working knowledge of Microsoft Intune is a plus

Company

ITS Logistics

ITS Logistics is a logistics company that offers Retail Compliance services.

Founded in 1999

Sparks, Nevada, USA

1001-5000 employees

http://its4logistics.com

H1B Sponsorship

ITS Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (11)

2023 (1)