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Foodie For All · 5 days ago

Account Manager

New York, NY

Full-time

Hybrid

Entry Level

1+ years exp

Foodie For All is a female-founded, women led business that connects high demand restaurants with world-class companies around New York City. The Account Manager will nurture relationships with businesses using catering services, focusing on client retention and recurring revenue by delivering superior service and support.

CateringFood and BeverageHospitalityLogisticsMarketplaceOffice AdministrationRestaurants

Responsibilities

Develop and apply an expert understanding of Foodie For All’s business model, product and processes

Maintain and manage your book of business to ensure your client portfolio is set up for success

Managing a high volume of client accounts with the primary goal of increasing client retention

Build relationships with clients to understand their needs and preferences

Build client proposals by creating menus and providing recommendations for large groups considering restaurant availability, budget and dietary preferences

Proactively follow up with clients to increase retention and order frequency

Proactively seek out and resolve any issues with customer satisfaction

Collaborate with the Sales team to onboard and integrate new clients and develop existing client relationships

Work with the Operations team to deliver high-quality service

Report, own and exceed key metrics

Qualification

Account managementClient relationship buildingSalesforce experienceHospitality experienceNYC restaurantsCreative problem solvingCommunication skillsTime managementPositive attitudeResults-driven

Required

Minimum of 1-2 years experience as account manager or similar role

Able and excited to work in a fast-paced, entrepreneurial environment where the product and processes are still evolving

Tenacious attitude with the ability to self-start and self-motivate; highly results-driven

Excellent verbal, written and communication skills; ability to adapt, think on your feet

Ability to gather relevant information and use creative problem solving to accommodate client requests

Stellar time management skills with the ability to handle multiple projects in a high-pressure environment; recognize and focus on high priority tasks