City of Gainesville ยท 2 days ago
Permit Expeditor I
Gainesville, FL
Full-time
Onsite
Entry Level
$17.89/hr - $27.91/hr
2+ years expCity of Gainesville is seeking a Permit Expeditor I to contribute to community success and enhance the Gainesville way of life. The role involves administrative and technical work in reviewing, routing, and tracking permits, while providing superior customer service.
Government Administration
Responsibilities
Provides a direct link between the citizens and the Department by understanding and communicating basic elements of the Florida Building Code, Residential Rental Housing Ordinance, City Code Ordinances, and the International Property Maintenance Code to both novices and experts
Serves as a guide, liaison, empathetic emissary, expert, and doer assisting citizens through the permitting process
Serves as a problem solver on behalf of citizens
Serves as a direct link between citizens, plans examiners, inspectors, planners, and code officers to anticipate and solve customer needs
Pre-screens development plans for sufficiency prior to routing for review
Assists applicants in development plan review by monitoring the status of applications and providing assistance
Develops and tracks permit activity including preparation of reports and metrics
Responds to citizen inquiries and provides information relating to building permits, general zoning, land development and rental unit permits; tracks inquiries and provides assistance regarding specific matters within area of expertise
Responds to citizen complaints regarding code enforcement violations; triages complaints based on knowledge of regulations, reviews and routes to the appropriate code officer for follow up
Processes payments for permits and reconciles cash batch daily
Registers new contractors and updates contractor insurance records
Collects and analyzes customer service data
Facilitates issuance of permits for new development, re-development, new and expanding businesses, residential rental units, and responds to inquiries about the process of obtaining a permit
Provides receipts and reconciliation of permit fees
Answers customer phone calls, provides permit information or responds to citizen complaints about code violations
Receives and enters inspection requests into computer and routes to appropriate Building Inspector or Code Officer
Responsible for tracking and responding to email inquiries received for Building, Planning, Rental Housing, and Code Enforcement Divisions within the Department
Tracks metrics for digital permit applications, licenses received, and code violation complaints; reviews, routes or facilitates the issuance of permits, licenses, or complaints daily using various digital platforms
Documents and researches complaints reported by customers and/or inspectors to verify if permits were obtained to do work on properties
Performs basic and routine financial calculations, such as amounts due, interest charges, balances and discounts
Attends work on a continuous and regular basis
Performs other related duties as assigned
Qualification
Required
Graduation from high school or possession of an acceptable equivalency diploma; and one (2) year data entry and customer service experience or training, or an equivalent combination of education, training and experience which provide the required knowledge, skills and abilities
Notary Public within six months of employment
Certified as an International Code Congress Permit Technician within one year of employment
Knowledge of public records regulations
Knowledge regarding best practices in customer service
Ability to collect and process customer payments
Ability to communicate effectively, both orally and in writing
Ability to work closely with Permit Expeditor Teams
Ability to work effectively with the general public
Ability to maintain accuracy while working in a fast paced environment
Ability to handle greater administrative responsibilities by processing vast amounts of permits and inspections annually
Ability to diffuse stressful situations and remain calm
Ability to maintain composure in stressful situations
Superior customer services skills
Possess strong attention to detail
Benefits
Health insurance
Life insurance
Paid leave
11 paid a holidays a year
A pension plan
A deferred compensation plan
On-site fitness centers
Tuition reimbursement
On-site medical staff
A wellness program
Company
City of Gainesville
Gainesville is defining a new kind of city - a new American city - that aspires to become a model for other communities
1001-5000 employees
H1B Sponsorship
City of Gainesville has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Bonita Delatorre
Talent Acquisition Specialist
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