Genesis · 6 days ago
Business Office Manager
Manchester, NH
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
5+ years expGenesis Healthcare is a leading provider in the long-term care industry dedicated to improving lives through high-quality care and exceptional service. The Business Office Manager is responsible for overseeing all business office functions, ensuring compliance with policies and procedures related to Revenue Cycle Management, and supervising staff within the business office. The role involves managing financial processes, staff training, and maintaining high standards of customer service.
Health CareMedical
Responsibilities
Manages, trains, organizes, evaluates and monitors business office staff, which may include but is not limited to Assistant Business Office Manager, Bookkeeper and Receptionists, as well as delegates administrative authority, responsibility and accountability to other office personnel as necessary and as applicable
Responsible to meet deadlines for approving timecards and requests for time off for direct reports in relation to center’s payroll cycle
Ensures systems and controls are in place and adheres to all policy and procedures outlined in policy manuals and meets established daily, weekly and monthly deadlines
Follows RCM business processes and oversees timely and accurate completion of all business office functions in the areas of census, ancillaries, billing, adjustments, collections, write offs, refunds and deposits
Manages all Resident Trust Fund procedures and ensures strict compliance with all state and federal regulations as well as company policies and maintains confidential files
Meets with or directs office staff to conduct a 72-hour financial meeting with new admissions (resident and/or responsible party) to explain financial obligations and paperwork, reviews uploaded admission files and reports missing financial information to center team
Complies with and monitors staff compliance with segregation of duties for cash handling and posting
Meets with, or ensures that another staff member meets with, residents/responsible parties upon discharge to explain any remaining financial obligations
Monitors private spend down and timely conversions to Medicaid Pending; manages Medicaid Pending tracking and all related processes including county escalation to obtain approvals and use of outside attorney for Guardianship or assistance with uncooperative resident/family
Ensures private advance billing is completed according to scheduled date and deadline; manages all month end processes, including completion of data entry, review and correction of trial claims, census reconciliation and all other checklist tasks; ensures deadlines are met and month end close is completed by the established time on the third workday
Manages the center accounts receivable collection responsibilities for private pay following the collection timeline; manages collection of decentralized payers; ensures accurate census and billing information for the timely filing of third party claims
Strives to meet RCM goals which include bad debt expense, cash collections, private credit reduction and other goals as communicated by RCM leadership; analyzes bad debt expense results and develops action plans for improvement as applicable
Participates and/or coordinates routine Revenue Cycle Management Reviews and maintains collection notes in the PCC collection module for payers the center is responsible for; keeps Center Executive Director (CED) abreast of collection issues and requests escalation as needed; monitors collection notes on third party accounts; responds timely to CBO requests for assistance or information via the assigned activities in the collection module
Recommends and prepares accounts for outside agencies, attorneys, and write off as applicable
Attends center morning meetings, IDT/UM/UR meetings and other center or RCM required meetings and calls
Participates in all BOM training sessions, implements new processes with business office staff, follows the RCM calendar and reviews monthly RCM Newsletter
Prepares documentation for internal and external auditors; works with Revenue Cycle Manager to help resolve G/L variances
Puts customer service first: Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights
Performs other duties as assigned
Qualification
Required
High school degree with a minimum of five years' experience in long term care billing and collection experience preferred
Familiarity with company policies and procedures related to all areas of Revenue Cycle Management, which includes census, ancillaries, billing, adjustments, deposits, collections, Medicaid Pending and resident funds
Working knowledge of accounts payable
Ability to oversee all business office functions and ensure policy and procedure compliance in all related areas
Experience in supervising 2 or more full time employees (or equivalent to 2 employees) within the center's business office/administration department
Ability to interface with the Center Executive Director and other department heads including admissions, clinical, social service, etc
Experience working closely with the Revenue Cycle Manager for training and support
Ability to communicate regularly with the Centralized Billing Office (CBO)
Experience interfacing with responsible parties, attorneys and outside agencies on financial issues
Ability to manage, train, organize, evaluate and monitor business office staff
Ability to meet deadlines for approving timecards and requests for time off for direct reports
Ensuring systems and controls are in place and adherence to all policy and procedures outlined in policy manuals
Following RCM business processes and overseeing timely and accurate completion of all business office functions
Managing all Resident Trust Fund procedures and ensuring compliance with all state and federal regulations
Conducting financial meetings with new admissions to explain financial obligations and paperwork
Monitoring staff compliance with segregation of duties for cash handling and posting
Meeting with residents/responsible parties upon discharge to explain any remaining financial obligations
Monitoring private spend down and timely conversions to Medicaid Pending
Managing Medicaid Pending tracking and all related processes including county escalation
Ensuring private advance billing is completed according to scheduled date and deadline
Managing month end processes, including completion of data entry, review and correction of trial claims
Managing the center accounts receivable collection responsibilities for private pay
Striving to meet RCM goals including bad debt expense, cash collections, private credit reduction
Participating and/or coordinating routine Revenue Cycle Management Reviews
Recommending and preparing accounts for outside agencies, attorneys, and write off as applicable
Attending center morning meetings, IDT/UM/UR meetings and other required meetings
Participating in all BOM training sessions and implementing new processes with business office staff
Preparing documentation for internal and external auditors
Putting customer service first and ensuring that residents and families receive the highest quality of service
Preferred
Additional coursework in accounting/finance is recommended
Benefits
Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
Pet Insurance
Term and Whole Life Insurance
Short-term Disability
Hospital Indemnity
Personal Accident
Critical Illness
Cancer Coverage
Company
Genesis
As a premier care provider since 1985, Genesis HealthCare is a holding company with subsidiaries that, on a combined basis, provide services to skilled nursing facilities and senior living communities.
10001+ employees
H1B Sponsorship
Genesis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$395MKey Investors
White Oak Healthcare Finance
2022-03-17Debt Financing· $395M
2007-05-25IPO
2005-12-01Acquired
Leadership Team
Jonathan Kirschner
Chief Financial Officer
Orrin Feingold
EVP & Chief Financial Officer
Recent News
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