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Ophthalmic Consultants of Boston · 1 day ago

Front Desk Lead

Quincy, MA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Ophthalmic Consultants of Boston (OCB) is a world-renown provider of eye care services, dedicated to providing outstanding patient care and operational excellence. They are seeking a Front Desk Lead who will oversee front desk staff, ensure efficient operations, and maintain high standards of patient service in a fast-paced environment.

Health CareMedicalMedical Device

Responsibilities

Exercises general supervision over front desk staff and performs daily front desk activities

Works with management, clinical, physicians and administrative staff to ensure that organization policies and workflows are followed

Responsible for the smooth and efficient operation of the front desk assuring patient needs are anticipated, addressed, and managed in a timely and appropriate fashion

Oversees the entire front desk process and staff. This includes patient check-in/check-out, patient registration, insurance updates and scheduling appointments

Responsible for the day-to-day duties of front desk and concierge staff. This includes adjusting lunches and seating arrangements to accommodate the patient’s volume and flow

Assists Revenue Cycle Supervisor or Regional Business Manager in training or mentor of assigned staff and direct liaison between FD staff and management

Communicating to staff any work-related issues that may arise daily (i.e., problems with registrations, not checking patients into the system, not scheduling appointments properly...)

Mentors and develops skills of FD staff; assigns duties to manage patient schedules (DARS); ensuring that all patient appointments are reviewed and prepped accordingly

Helps staff to determine appropriate copay amounts owed, coverage benefits, restricted plans and in/out of network benefits to determine patient responsibility/coverage; to ensure that OCB meets all payers’ regulatory requirements

Ensures proper training for all new front desk employees as well as on-going training as necessary for current staff members

Help lead the FD staff to optimize staff productivity and service; resolve workplace problems of team and processes

Promotes a strong productive team environment; is a role model; creates a lead by example role model characterized by honesty, trust, respect, and open communication

Qualification

Supervisory experienceCustomer service skillsInsuranceElectronic medical record (Epic)Billing software knowledgeMultitasking abilityLeadership skillsTeam player