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Luminys Systems Corporation · 7 hours ago

Field Solutions Engineer

Irvine, CA

Full-time

Onsite

Senior Level

$90K/yr - $135K/yr

5+ years exp

Luminys Systems Corporation is dedicated to providing superior solutions and services through exceptional customer service and cutting-edge technology. The Field Solutions Engineer will act as a bridge between products, dealer networks, and internal teams, focusing on troubleshooting, technical training, and product improvement.

Responsibilities

Conduct on-site dealer and customer visits to diagnose complex technical issues and troubleshoot hardware and system installations

Investigate and analyze root causes of product and system failures, distinguishing between installation errors, environmental factors, and manufacturing defects

Create detailed technical reports and feedback loops for engineering and product teams to improve product quality, reliability, and design

Develop and deliver technical training programs for dealers to ensure proper installation, configuration, and usage of Luminys solutions

Draft and maintain technical documentation, including troubleshooting guides, application notes, and best-practice manuals

Test, validate, and provide feedback on new product prototypes in real-world environments prior to market release

Support the sales team with advanced technical demonstrations, solution design assistance, and key account inquiries

Qualification

Field Application EngineeringTechnical TroubleshootingCCTV / Surveillance SystemsTechnical Product ManagementTechnical DocumentationDealer & Partner EnablementProduct FeedbackCross-Functional CollaborationOrganizational Skills

Required

5–10 years of experience in Field Application Engineering, Technical Support, or Technical Product Management roles

Strong technical background in CCTV / surveillance systems, off-grid solar power solutions, or IoT hardware platforms

Hands-on experience with DC power systems, MPPT charge controllers, and network configuration

Proven ability to analyze complex technical data and clearly communicate findings to both technical and non-technical stakeholders

Willingness and ability to travel to customer and dealer sites as required

Organizational skills with the ability to manage multiple field cases and projects simultaneously

Benefits

We offer full benefits (medical, dental, vision, life insurance) to make sure you take care of yourself and your family

A retirement contribution plan to make sure your future is taken care of

Parental leave when you have a new baby because let’s be honest, we all need some extra sleep and cuddle time with a newborn

Paid Time Off to spend a day at Disneyland, sip cocktails by the beach, or maybe even just veg out in front of the TV

Company

Luminys Systems Corporation

At Luminys, we believe in fostering synergy between technology and sustainability.

Founded in 2014

Irvine, California, USA

51-200 employees

https://us.dahuasecurity.com/

H1B Sponsorship

Luminys Systems Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (1)

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2020 (1)