Zūm · 3 hours ago
Senior Solutions Engineer
Redwood City, CA
Full-time
Hybrid
Senior Level
$175K/yr - $220K/yr
5+ years expZūm is a rapidly expanding Series E startup aiming to transform the school transportation industry with innovative technology solutions. The Senior Solutions Engineer will be responsible for building custom solutions for clients, supporting product and engineering teams, and optimizing processes to enhance client satisfaction.
ChildrenRide SharingTransportation
Responsibilities
You will report directly to the CTO, and you will be expected to have excellent interpersonal communication skills, technical comprehension, product expertise, and business acumen
Support the Product & Engineering Teams with training on new feature releases, focusing on the unique value proposition they will offer the Sales Team
Successfully match customer pains and requirements to proposed solutions
Every day, you will implement innovative solutions that save people time and radically improve enterprise applications
Designing and developing technical solutions tailored to client requirements
Optimizing processes to improve efficiency and client satisfaction
Work with AEs to respond to RFIs and RFPs
Become an expert on Zūm’s competition, lending your expertise to AEs working on displacement deals
Acts as a technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers
Makes technical and sales presentations to customers’ technical staff and senior management
Partner and strategize with Account Executives for discovery calls, product demonstrations, POC support, and onsite meetings
Serve as a sales liaison between multiple internal organizations, including Product, Engineering, Customer Success, and Product Marketing
Qualification
Required
Have a minimum of 5 years of experience in a Solutions Engineering or similar role
You're equally comfortable in both a business and technical context, working with executives or talking shop with technical audiences
Experience with APIs and integrations/hardware installations, E2E implementations for Zūm's customers
Excellent communication skills with the ability to translate technical topics to both technical and non-technical audiences alike
Demonstrated proficiency in project management, adeptly steering project timelines through Agile methodologies or analogous frameworks, ensuring meticulous execution for the successful implementation of solutions
Proven analytical skills and the ability to problem-solve complex issues
You understand the process by which software gets defined, built, and deployed, and you have experience or familiarity with the Scaled ITSM solution spaces
Willing to travel to visit partners, prospects, and customers, and to engage in onsite customer and partner work when required
Must have experience working in the Transportation and logistics industry
Benefits
Medical
Dental
Vision
401(k)
Holidays
Wellness
Vacation
And more
Company
Zūm
Zūm has reimagined student transportation— managing every vehicle, driver, passenger, parent, and ride on a single platform.
51-200 employees
H1B Sponsorship
Zūm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (8)
2023 (6)
2022 (7)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$399.58MKey Investors
U.S. Environmental Protection AgencyGICSoftBank Vision Fund
2024-06-04Grant· $32M
2024-04-10Series Unknown
2024-01-31Series E· $140M
Leadership Team
Ritu Narayan
Founder and CEO
Vivek Garg
Co-Founder & COO
Recent News
2025-12-29
2025-10-31
2025-10-20
Company data provided by crunchbase