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EssilorLuxottica · 3 hours ago

Customer Service Representative

Youngstown, OH

Full-time

Onsite

Entry Level

2+ years exp

EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The Customer Service Representative provides high quality multi-channel support and problem resolution to customers while meeting defined department objectives to enhance the overall customer experience.

EyewearHealth CareProduct Design

Responsibilities

All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed

Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with providers resulting in increased customer satisfaction and retention

Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or redo’s, technical questions, and conduct outbound calls

Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives

Ensures productivity, and quality levels are met in order to meet and exceed customer and Central One Service expectations

Uses courteous and professional language

Works effectively in a team environment

Creates a win-win resolution to problems

Prioritize and problem solve complex customer issues and concerns

Manage Customer late lists, moving late jobs through lab and communicating with customers

Investigate and troubleshoot shipping and delivery concerns

Act as a liaison between the lab and inter-company laboratories

Qualification

Customer serviceProblem solvingMicrosoft OfficeKeyboarding skillsBilingualBasic math abilitiesJudgmentMulti-taskingTeamworkCommunication skillsDecision-making