Productboard · 5 hours ago
GTM Systems Support Specialist
San Francisco, CA
Contract
Hybrid
New Grad, Entry Level
$53/hr - $73/hrProductboard is seeking a growth oriented individual to be a member of the Productboard Go to Market Operations team. The GTM Systems Support Specialist plays a pivotal role in supporting the GTM team to achieve revenue goals and drive customer success and will be key in enhancing the effectiveness of our GTM organization.
Consumer ResearchProduct ManagementProduct ResearchSoftware
Responsibilities
Administration of core GTM tech stack, with an emphasis on administering SFDC adjacent tools, such as LeanData, Exportly, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, etc
Manage the GTMOps ticket queue, triaging support requests from across the GTM organization
Solve problems and issues with an eye towards future scalability but flexible enough to solve current state business requirements
Ensure data accuracy, completeness, and consistency across all GTM systems and tools
Collaborate closely with cross-functional teams (e.g., Finance, Legal, Sales, Marketing, Customer Success etc.) to build robust cross-functional processes and support cross-team handoffs acting as project owner
Qualification
Required
Good proficiency with Salesforce, Gong, Outreach
Ability to create clear/simple documentation - process guides & diagrams
Good understanding of interconnectivity between systems allowing to perform upstream and downstream impact analysis from multiple stakeholders' point of view
Analytical. Leverages data where possible to GTM process and productivity
Excellent Communication Skills: Ability to concisely explain complex cross-functional processes
Entrepreneurial/Builder mindset. Strong communication skills
Preferred
Salesforce Administration Certification
Experience with larger technology stack (Looker, Vitally (or other CS platforms), CPQ/CLM/commissions software, LinkedIn Sales Navigator, etc)
Prior experience in IT Help Desk strongly preferred
Benefits
Competitive Compensation, Stock Options, Company 401k
A budget for your professional development and ongoing learning
Unlimited PTO - Seriously, take the time that you need
1 Volunteer Day per year for you to help causes close to your heart
Mental Wellness Program to support your well-being and self-care
Company contribution to gym and wellness memberships
Commuter benefits
Team events, such as happy hours, off-sites, and retreats abroad
Company Contribution And Access To Best-in-class Health Benefits
Company
Productboard
Productboard is a product management system that helps organizations get the right products to market faster.
Founded in 2014
201-500 employees
H1B Sponsorship
Productboard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$261.7MKey Investors
Tiger Global ManagementSequoia CapitalIndex Ventures
2022-02-02Series D· $125M
2021-04-22Series C· $72M
2020-01-15Series B· $45M
Leadership Team
Hubert Palan
Founder & CEO
James Lee
VP, Finance & Operations
Recent News
Index Ventures
2026-01-02
2025-10-03
2025-09-12
Company data provided by crunchbase