Pivot Energy · 17 hours ago
Associate, Utility Operations
Chicago, IL
Full-time
Onsite
Entry Level
$70K/yr - $85K/yr
2+ years expPivot Energy is a national renewable energy provider that develops, finances, builds, owns, and manages solar and energy storage projects. The operations associate will focus on program operations, serving customer needs while optimizing processes and contributing to community solar subscriptions.
EnergyEnvironmental ConsultingRenewable EnergySolar
Responsibilities
Respond to customer requests by phone and email, providing timely and accurate feedback
Contribute to proactive communications between the SunCentral teams, including project timelines, product details, strategy, and account management
Work with the Sales and Sales Operations teams on developing Standard Operating Procedures for new projects, markets, and developers
Leverage Excel, utility forms, and our proprietary software tools to maintain subscriber lists and allocations, optimizing enrollment and revenue collections
Identify opportunities to improve SunCentral’s CRM tools and customer support processes
Build relationships with utilities and industry specialists to maintain active community solar subscriptions and ensure accurate bill crediting
Serve as the point of contact for new clients onboarding, as outlined by business development
Support the execution of customer acquisition and onboarding campaigns through phone and email-based communications that support subscriber engagement
Execute subscriber invoicing using utility provided data and the SunCentral portal
Run monthly aging reports, subscriber collections efforts, and analyze payment data – ensuring project revenue and minimizing subscriber risk
Qualification
Required
Knowledge of community solar or renewable energy
Adhering to standard operating procedures
Project, state, and utility program details
Strong verbal communication skills
Ability to liaise with both internal and external audiences professionally
Successful track record of overseeing and coordinating projects
Strong written and verbal communication skills
Ability to effectively engage with community solar subscribers as well as utility partners
Keen eye for detail and a systematic approach to task prioritization and management
Preferred
Minimum 2-3 years' experience in business, project management, or operations
Familiarity with the community solar industry or, at a minimum, the broader solar industry key terms and market dynamics
Experience with HubSpot or similar CRM software and best practices
Advanced in MS Excel, including PivotTables, VLOOKUP, and Data Tables
Proficient in analyzing energy production and solar crediting data
Benefits
Excellent health/dental/vision insurance benefits with up to 100% of premiums covered by the company
Four weeks of vacation plus employment milestone bonus vacations
Company paid life insurance and short- & long-term disability coverage
Generous parental leave
401(k) matching
Home office setup stipend for new employees
Public transit reimbursement
PTO for volunteering in the community
Charitable donation matching up to $500/year
Professional development and educational reimbursements
Company
Pivot Energy
Pivot Energy is a national renewable energy provider that develops, finances, builds, owns, and manages solar and energy storage projects.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.17BKey Investors
HASIFirst Citizens BankFundamental Renewables
2025-12-17Debt Financing· $225M
2024-11-21Private Equity
2024-11-21Debt Financing· $450M
Leadership Team
Brett Labadie
Chief Financial Officer
Recent News
2025-12-22
Company data provided by crunchbase